No internet after Patch Tuesday May 16th

system · 2017-05-28T14:52:58.000Z

Hi,
I restarted my HP laptop after this patch Tuesday and couldn’t connect to the internet. IT happened to be in the office that day - he ran through the normal issues and couldn’t find a problem. The machine is connected to the internet, but pages will not load and time out.

Called my companies tech help line, went through 2 hours of diagnostics…it’s ‘pinging’ but no internet.

the only solution they said was to reinstall windows10. (insert long string of bad words here.)

A week later I re-start my other laptop. Guess what happens? Just guess…

Another 2 hours on the phone with tech help. This time I had access to another machine so he was able to download a program and use the internet to try and find the problem.
Nope.

After an hour of hunting - he tries uninstalling Avast. BOOM!!! That’s the problem!

A week later I hesitantly re-start the main desktop. Guess what happens? NO INTERNET!!!

Are you freaking kidding me?! 2 weeks later and there still isn’t a fix for this?

I had to uninstall Avast Premier from my 3rd pc in 2 weeks to be able to use the internet.

No information about the conflict sent out to us paying customers either.

SO FRUSTRATED WITH THIS!!!

Eddy · 2017-05-28T14:59:26.000Z

Reset your network connection.
If that doesn’t solve it perform a clean installation of the latest avast version (or the latest beta).

bob3160 · 2017-05-28T16:59:20.000Z

Eddy post:2:

Reset your network connection.
If that doesn’t solve it perform a clean installation of the latest avast version (or the latest beta).

Here’s the other half of eddy’s suggestion:

Clean Install of Avast:
https://goo.gl/4Ptzkf

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