I wrote to customer services 3 times, roughly 5-7 days ago regarding an issue i have with my Premium account and i have not received a reply , apart from a generated message.
To recap, i have a Premium Mobile account, paying monthly via Google payments, £1.79. The problem is that this does not show up on my Avast homepage, it claims i do not have a subscription to anything?
Next problem is, it would now appear that my payment via Google payments has been cancelled? I cannot re-authorise the payment either. It still says that my subscription is active until 14/5? I don’y know if my constant logging on and off in Google payments has caused the cancellation, or if, by mistake i have clicked to cancel? I certainly did NOT want to cancel and need my Premium to continue - if i need to re-set it back up , can somebody guide me through what i need to do?
Any help would be appreciated here, as i cannot get any sensible response from Avast help, apart from a generated message
After submitting a ticket, you need to have patience.
Each time you create a new one or respond to the existing one, you will be placed back to the bottom of the stack.
This is likely the reason why you did not received a response (yet).
We do not help with payment issues, only avast can do so.
You are telling the same since 1 week. Be patient. Last update from 3.5.17 didn’t fix the problem. Still saying check internet and can’t find object. I have 3 different devices and Android 5 / 6 / 7 installed. On all 3 devices Pro version is gone!!!