No longer able to run BOOT-TIME scan

General Topics
1

I was able to run a Boot-Time scan on 10/19/11 but when I tried yesterday…no go.

I click on ‘SCHEDULE NOW’ and ‘Restart computer’ shows. However, when I click on Restart computer nothing happens. When I manually reboot, Boot-Time scan does not run.

Obviously I’ve tried several times before coming here.

My Avast was purchased on 10/19/11 Product SKU: ISV6011Y
Product Name: avast! Internet Security - 1 PC, 1 year

H-E-L-P appreciated !! ;D

Wart

2

try avast repair and reboot

For a repair of avast. Windows, Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.

did that fix it ?

3

Pondus,

I did as you instructed plus updating the program. Still does not work. Did the repair and manual re-boot twice just to be sure.

The Avast India Indians refuse technical assistance unless I allow them to take control of my computer. Will be a very warm January day in Norway when I allow that to happen !!

Also emailed for support on Thursday but received no reply.

Where should I turn for support ??? Any other ideas ??

Tom

4
Where should I turn for support
here

try removing reboot and reinstall

us this to remove http://www.avast.com/en-us/uninstall-utility

5

Alright thanks. Now about 1:00AM for me so I’ll get on this tomorrow.

Tom

6

Just a couple of comments. After repair, or after installation anew, you should reboot IMMEDIATELY before testing anything else, including configurations, scanning or updates.

ONLY if the clean re-installation doesn’t solve the problem (which, if performed correctly, it should), you could use the web contact form:
http://www.avast.com/contact-form.php?loadStyles.

May I ask, before Avast, which security tools were you using?

A partial list of specific removal utilities for many security tools is located at http://thewebatom.net/uninstallers/security-software/, so cleaning up remnants of previous security tools may solve conflicts too.

7

Here are the instructions that I send out for removing 3rd Party AV’s
You’ll notice that they come directly from Avast. :slight_smile:

   [b]Removing old third-party antivirus software before installing avast![/b]
   https://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=574      
   ( The removal tool for avast! Antivirus (should you ever need it) : http://files.avast.com/files/eng/aswclear6.exe)
8

Bob, I was using Malwarebytes.

I shall carefully follow your destructions ! :wink:

Tom

9

Oh…I did use the support contact form on Thursday. No response.

10

ady4um, I tried repair again and immediate reboot. Still no joy. I’ll go on with uninstall.

Tom

11

That’s the ONLY one you were using before? No other firewall and/or antivirus that may need to be also “cleaned” with the respective removal utility?

12

Yes Mom, only Malwarebytes… ;D

Tom

13

Pondus, ady4um, bob3160,

My sincere thanks for all your help.

I’ve successfully uninstalled, reinstalled and run a Boot-Time scan. :slight_smile: :slight_smile:

Tom

14

Halleluja…congratulations ;D

15

Glad to hear that everything is working as it should. :slight_smile: