No mail scanning

Avast Free Antivirus / Premium Security
1

Hello,

I downloaded Avast Home Edition about one month ago and I’m very satisfied of it :slight_smile:
Nevertheless, I have a problem with the detection of viruses in attached files (in mails) :
I have correctly configured my e-mail account to be scanned (POP server), but it doesn’t work : I sent to myself the eicar.com test file and received NetSky.P, but they are not detected by Avast while receiving or clicking on the message. Of course if I try to run the apps, avast prevents it.
The monitor program shows “0 files tested” after receiving messages.
I’m running 98 SE, Outlook Express 6 and the last version of Avast and its VPS.

Your help would be very appreciated :smiley:
Cheers.

2

If you click CTRL+ALT+DEL did you see ashMaiSv.exe running?
Which is your sensitivity level for the Internet (Normal, High or Custom)?

3

Set your internet mail from normal to high and Avast catch the virus :wink:

4

I set the level detection to high, but it still doesn’t work. I can’t see the process you named running and when I want to have an icon in the tray while scanning, this icon doesn’t appear… And I get no tag in infected or non-infected messages whereas this option is checked in high level…
Thanks a lot for your help :wink:

5

I would suggest to “reinstall” the mail protection. First, close Outlook Express and run the Mail Protection Wizard. Now, make it remove the protection from all your accounts. Then, run it again and select “Automatically protect all my accounts”. Does it help?

6

No, it doesn’t resolve the problem :frowning:
I still don’t get nor the warning nor the tag in the messages.

7

Do you have any spam killer or proxy filter already configurated in your system?
Can you post your email account configurations (without the password and personal data…)?

8

François, I send you an email to see what you get (without attachment).
Let’s try to solve your problem…

9

I installed IE and OE 6 SP1 but it still doesn’t work :cry:

10

Do you have a firewall? Proxy filter? Spam Killer application?
Can you receive/send mail if avast is not installed?

11

No, I have none of the logs you listed. I can receive mail if Avast! is not installed. ???

12

So, definetively, are your email accounts settings when using avast.
Can you run the Mail Protection Wizard, protect all your accounts, boot and see what you get?

13

make sure that OE is not running when you do this.

14

What do you mean exactly ?

15

I think Technical was looking for your actual e-mail settings
Substitute genaric names and don’t use your real pass word.

16

My e-mail ident : firstname.name and my password is made of seven caracters including 5 numbers.

17

Sorry but that doesn’t help at all.
Maybe this will explain it better:

http://img62.photobucket.com/albums/v190/bob3160/e-mailProperties.jpg

18

Sorry, here is a screenshot. As you can see, the password field is always grey and I’m working with other people on a french forum to try to understand why, since I installed OE 6 SP1, OE asks me my password every time I launch it.

http://perso.wanadoo.fr/licard/forums/oe_onglet_serveurs.gif

19

FrançoisL
Ok, Now what you need to do is close down OE and then go to programs, select avast! and then select the Mail Protection Wizard and follow the directions.
You will need the information in the Account properties that you have posted.
Let me know how you make out.

20

I ran the Mail protection wizard, of course there is no miracle ::slight_smile:
Here is a shot of the wizard :