You need to update you window’s explorer because there are processes in your cpu that still require internet explorer to function and update correctly
I guess you are about as advanced as Homer Simpson. ???
You need Marge to set you straight!
You do not even know how to update your PROFILE. :
See my notations in blue and red above in your quotes. Are these the settings you have, especially the one in red?
To confirm what the other posters have wrote, yes it is important to keep ALL your software and browsers up to date, including IE even if you don’t use it. By not keeping it up to date, this allows for many security holes and opportunities for malware to get into your machine. I would suggest that you check the free Secunia Software Inspector http://secunia.com/vulnerability_scanning/personal/and scan your machine weekly - direct vendor links are given to you at this site for easy updates. Many of us here use this since software is changing so often now.
You should also at some point think about installing a third-party firewall (FW) as the one for XP does not offer a 2-way protection and can allow nasties into your machine. FW’s that have been known not to conflict with Avast are Online Armor (free and paid) http://www.online-armor.com/; Outpost (free and paid) http://free.agnitum.com/; Comodo without antivirus http://www.comodo.com/home/internet-security/firewall.php; and of course Avast Internet Security (AIS).
Please let me know if you have any additional questions. Thank you.
Hello SafeSurf,
I saw your notations, I’ve the right settings everywhere.
I have updated IE6 to IE8. Ok
I have then uninstalled properly Avast 5 Free, and re-installed it.
Same problem than before : internet is there, but no web connection (except if I disable Avast)
Any other idea ?
Chichiviriche
At this point, I would suggest submitting a mini-dump file to Avast to analyze:
Here is additional information on how to invoke a memory dump file: http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71. Remember to rename your file something unique.
They will reply back to you in this thread after several days (they do not work over the weekend). Thank you for your patience.
Windows XP here.
I had the exact same problem. Used free avast for years with no problem Paid $39 and no internet. My ISP said there was a program preventing internet access. I went into my Network Connections, found my LAN connection, went to Properties, and under the area where it lists “things that are used by this connection” it listed an avast Firewall. I unchecked that item and no problems since.
Now I have to find out why my Thunderbird email client won’t work now. That problem surfaced at the same time as the loss of internet.
I’m having exacting the same problem, but with the Internet Security suite.
I don’t believe it’s proxy settings or IE or anything liek that. I reckon it’s something to do with network protocols.
Because I used wired a connection to my router with no access, but when I check wireless there are no networks displayed, when I know there are at least 10 out there.
And when I unistall the program everything re-appears and is re-established !!
I’m running the trial version so it’s not looking so far !!
I was (happily) running v4 pro with Windows Home Server.
Try turning off behavior shield to see if that helps?
Can the two OP’s mentioned below please start their own thread since the current thread is for Avast Free and they mention AIS in their post. This will create confusion for the original OP as well as the helpers. We will help you in your new thread.
To start a new thread: Go to this link, http://forum.avast.com/index.php, scroll down to the Avast Free/Pro/Suite forum and click it, click the New Topic button at the top of the list and post there. Thank you.
@ SalBass,
@ mrsgoodwin,
Chichiviriche,
I’m confirming with your that you submitted your mini-dump files to Avast as I suggested in my previous post. Thank you.
Hello SafeSurf,
it was difficult to wait day after day to have this computer ready.
So I tried to install AVIRA, and … everything is Ok.
I’ll try anyway to make this minidump
Thanks for your help
Chichiviriche
SafeSurf, PLEASE, continue to work on that problem, I have EXACTLY the sam problem with my customer!! She has payable AVAST and Internet stoped working!!! At the end, after few days I uninstall Avast and install Avira… don’t ask!!! But it’s not right, if she has purchased version.
urle
@ urle,
The current thread is for Avast Free. Can you please start a new thread as this will just confuse the current thread and we will help you there.
Go to this link, http://forum.avast.com/index.php, scroll down to the Avast Free/Pro/Suite forum and click it, click the New Topic button at the top of the list and post there. Thank you.
Please include the following in your new post:
Information about your customer’s system?
- What is the OS, 32 or 64-bit?
- What version of Avast did you install? 5.0.677?
- What product of Avast did you install? Pro
- What other security software do you currently have or did you have in the past on this machine including antivirus (AV), firewall (FW), and other security programs (resident and on-demand)? If they were in the past, how did you remove them (the vendor’s uninstaller’s tool or another way)?
- What is the Firewall and is Avast blocked by the FW in anyway?
- How is the machine connected to the Internet?
Thank you.