No options with e-mail virus

system · 2006-09-27T19:54:54.000Z

During the last two virus alarms I received via e-mails I did not see the options window. Heard the alarm and noticed the flashing bar at the bottom of my monitor. Five e-mails came in with zip attachments. I had no options offered with what I would prefer to do, as in the past.
I could see mention of ZipPSW worm the Warning sector of the Log Viewer.
Does this mean I’ve got some or other silent option switched on?
Using Home version.
Any help most welcome.

DavidR · 2006-09-27T21:48:33.000Z

Check these settings, which are off by default, Internet Mail, Customize, Advanced.

system · 2006-09-28T10:52:09.000Z

Thanks DavidR for yr quick response. It is now set as ‘Show detailed info on…’
I d/l the eicar zip, attached it to an e-mail and attempted to send it to myself. I received the alarm sound, strip warning at the bottom of my monitor for a few seconds and the mail could not be sent. Nothing else. I do not know if that is now the normal action taken by avast. Scanning the zip file (on my desktop) with avast gave me a few nano seconds sound warning, nothing else.

Maybe this issue is due to something else that has gone wrong on my puter some time ago. It could never be resolved by anybody.
Quite a few of my progs are giving problems and all of them give me a ref to Kernel32.dll (invalid page vault) as the cause. Progs such as Index dat suite, spywareblaster, spywareguard, hijackthis, filemap, startupmechanic, vjpeg, etc, etc.
Replacing the dll with an original from my CD (W98SE) did not resolve the issue.
Scans with avast, a-squared, ad-aware and spybot report all clean.
As this problem too deep and wide and not applicable to this forum I will accept yr answer and live with it.

DavidR · 2006-09-28T12:56:36.000Z

Thanks DavidR for yr quick response. It is now set as 'Show detailed info on...'

This is not the same, you will be inundated with detailed info at the bottom of the screen, which is for every email received and not warning pop-up alert.

The arrows are pointing at Silent mode and its options, ensure those aren’t ticked. If they aren’t ticked then it is something else. Try a repair of avast. Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and scroll down to Repair, click next and follow. You need to be on-line to do this. Let us know if this resolves the problem.

I suggest you try a test by sending from an outside source by emailing the eicar test from this site http://www.gfi.com/emailsecuritytest/, it might be no different but worth a try, uncheck the other email tests and leave only the Eicar test ticked (see image).

As you mention you may have other OS problems and more difficult to locate.

system · 2006-09-29T10:19:58.000Z

Thanks, I’ve corrected the settings as to yr suggestion - “with general answer No”. I also ran the repair option and that went fast and smooth.
Used the eicar test from gfi and avast warned me but allowed the attachment thru, I had no option(s).
Received one e-mail, not five.
BTW - Also received an email from my SP in which they mention that they blocked a virus email (EICAR from emailtesting@…), which is not true, and advised me to purchase their “security system” service (part of F-Secure) which regularly also scan my hard drive for any infection. Avast just fine.

When I now attempted to send the eicar zip attachment to myself the audible warning omitted but the strip warning still visible for about 3 secs. Message could not be sent and I did receive the 0x800CCC6F error pop-up.
I then opened the eicar zip attachment and double-clicked the eicar.com file - received avast audible alarm & “Access to the specified device, path, or file is denied.”

Thank you for yr patience and effort, much appreciated. I have started Plan B yesterday and placed an order for a current technology puter to be assembled incl XP Pro. It should be delivered today.
OT - any dif in which I install/run first, avast or firewall before connecting?

DavidR · 2006-09-29T12:28:44.000Z

Now I’m confused ???
The image I gave is of my settings (and also the default), all unchecked, the purpose was to ensure yours are the same. You asked why you weren’t getting pop-ups and perhaps you had changed some setting to stop them. If you ticked silent that would stop them.

The strip warning is only temporary but you should get a pop-up warning that requests action, if you aren’t getting that then you are still having a problem. Ensure you have all the options unchecked so nothing is silent and try again.

system · 2006-09-29T15:26:36.000Z

OK, now nothing checked except “Show tray icon when scanning mail”. That IS the pop-up I’m used to.
Went back to gfi and requested eicar again. Result still only the virfound wav file playing and the strip warning, no options pop-up. Zip attachment accepted by default.

Years ago when I started using avast I never changed any settings and by default I got the pop-up when applicable. That is why I’ve been promoting avast to family ever since because nothing can go wrong…
Now I’m stuck with such a silly problem.

DavidR · 2006-09-29T15:46:08.000Z

Well we have tried everything that should have any effect on the alert pop-up so it is time for an uninstall, reboot, install, reboot.
It would probably be best to download the latest version of avast and save it to your HDD, somewhere you can find it again. Use that when you reinstall.

system · 2006-09-30T14:48:15.000Z

Will do, thanks.

DavidR · 2006-09-30T15:03:03.000Z

Your welcome, let us know how you get on.

system · 2006-11-27T17:27:20.000Z

Just to close off this thread, problem resolved.

After an uninstall and a fresh install nothing changed. Still no alarm warning pop up.
Eventually I received the tip to run mcrepair BUT there is a twist in applying it.
“Select yes to all questions. It will replace the four dll files (oleaut32.dll, olepro32.dll, stdole32.tlb & ascyfilt32.dll) with correct / compatible versions.”
I therefore replaced newer versions, currently installed on my puter, with older versions and that restored the missing pop up of Avast.
Normally I would have selected NO when given such an option.
This problem may have been caused by some or other prog I’ve installed but I would have not noticed it because I did not receive a virus.

Tested it with an Eicar file and all fine.

Regards

DavidR · 2006-11-27T17:42:24.000Z

Well two of those with ole (Object Linking and Embedding) in the file name may have become corrupt and may have had that effect. Just watch out with windows update in the future as these may be updated.

Glad that the problem is now resolved and thanks for the feedback.

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