no pop up window

Avast Free Antivirus / Premium Security
1

my computer crashed. i had to reinstall avast free home antivirus. that was 4 days ago. i have windows xp with ie 7. am i suppose put some settings in, or am i missing somthing. i have yet to see the little blue
window pop up. thank you in advance
pothound

2

We will need more information to be able to help you:

  • What avast! version and VPS file (virus database) number?
  • Do you use a firewall? Which one?
  • Do you have any other antivirus installed in your system? Had in the past?
  • Any other security programs that could interfere?
  • Any useful information into Control Panel > Administrative Tools > Events, specially ‘Errors’.
  • Any hardware with troubles?
3

thank you
i installed the latest version of avast free home edition. avast 4.7.
i’m not familiar with firewall. i don’t know what it is. please recommend a firewall program to download.
before the computer crashed i had avast as my antivirus.
my harddrive broke, the cause of the crash.
can i reinstall it without going thru the license ordeal again? i did a repair with no results.
if i do a reinstall how do i completely uninstall everything?
i hope i covered everything.
thanks pothound

4

i did go to control panel, securety center and windows firewall is on.
thank you
pothound

5

Right now, I suggest you stay with Windows firewall. Let’s solve your problem first of installing a 3rd party one.

Haven’t you tried another antivirus before? Doesn’t the computer came with any antivirus pre-installed?

What is broke? Can’t you boot/login?

  1. Uninstall avast from Control Panel first.
  2. Boot.
  3. Use Avast Uninstall for complete uninstallation.
  4. Boot.
  5. Install again the last version.
  6. Boot.
  7. Check and post the results.
6

thank you tech.
i’ll follow your steps.
my computer is fixed now. my problem is avast. i built this computer with help 4 years ago. i first installed ag antivirus, i had a problem, i then installed avast which i,ve had with no problem until the crash. now i will do a reinstall as you recommended. thanks and i’ll get back with the results.
pothound

7

Ok. We’ll be here… at least at middle January, when I’ll get vacations :wink:

8

hi tech
i followed your directions, and successfully installed it. i saw my first pop up window in 5 days. i did a license four days ago. will i have to do this again?
thank you
pothound

9

You can use the one you got 4 days ago. It’s good for about a year.

10

Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

11

thanks for your help.
do you want me to install a third party firewall program?
pothound

12

It won’t be bad. But what I want is to check your log to see if there is any problem with the registration key.

13

i was emailed a new license,so i installed it.
i want to send my log,but i don’t know how to attach it.
please advise.
thanks pothound

14

Does it work?
Right click the ‘a’ blue icon, choose ‘About’ option and expand the expiration period (+) to see when the key expires.

Open it in Notepad.
Go to the end, select approximately 200 lines from the bottom, copy & paste here.

15

C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
i hope this works. i do see some problems. it does work now.
thank you
pothound

16

???

If it is working, forget the log… you’re not posting the contents of the log anyway… I can’t help further.

17

C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
sorry i had to try again. i have to learn. let me know if it works.
thanks pothound

18

Go to that folder, double click the setup.log file.
Go to the end, select approximately 200 lines from the bottom, copy & paste here.