No reaction from Avast to my technical issue post

Hi,

I posted a message on the Avast issues facility on the 24th January. Basically I have been charged twice for the Grime fighter tool. So I am after a refund. As of the 3rd Feb I have had no reply. This over a week gone by. Is this typical of the Avast response times? How can I escalate this problem to Avast? I rang initially the UK tech support number and they pointed me to the online issue facility.

Thanks for any advice.

Barry

https://forum.avast.com/index.php?topic=154831.msg1172746#msg1172746

thanks Eddy, looks like I am not alone. Guess I will be patient a bit longer :-[