the lack of reaction from Avast leads me to considering to changing my antivirus provider. any suggestion/s) ?
First, I’m an Avast user and not an Avast Team member.
A lack of reaction to what and what have you tried would be a good start ?
i sent in a false positive. no reaction
- You won’t get a direct response but it should be analysed within 48 hours, if found to be false it will be removed.
There are sites that can also check a site link and or file upload, this could give an indication of A: other AVs detecting and B: what might be the cause of the detection..
i used virustotal … no threat found, i reported more then one week ago (so well over the 48 hours deadline), still virus reported. o check for new virus definitions at least twice a day, i would have seen change … btw virustotal seems to be unable to connect to avast … see report(s)
as is crucial (firewall) software from well known vendor, i don’t go any risk.
You may not have noticed that Avast isn’t on the VirusTotal list for checks against URLs.
This is because the Web Shield only scan in an on-access (live scan) way of the site you are visiting and not on-demand as in VirusTotal.
That is why I gave the other links, VT to see what other AVs think and the other two as they do a more in-depth scan of what is going on with your site and third party links.
in fact VirusTotal now reports:
VirIT Trojan.Win32.NSISGenT.ACTO … which is strange qnd wasn’t before
Avast reportsTimeout
others report undetected …
strange
I’m really am unsure of what the issue is, not knowing the site I can’t do any checks, but Avast on VT doesn’t scan URLs as I mentioned. So I scanned a known good domain and Avast isn’t on the list of AVs that ran a scan in the results.
I strongly recommend changing.
MOST IMPORTANT - If you are going to change make sure that you fully disable auto renew. I even cancelled my credit card and they still got two of the three programs renewals past my bank.
I lodged the “I did not want to renew” complaint after about 48 hours and next morning got a reply from mailto:support@help2.avast.com with a large number of questions that required screen shots so I wasted an hour on completing that.
Every time I hit send on that mail to " support@help2.avast.com" I get a message saying
To add insult to injury they keep sending me surveys asking me to say what a great company they are and telling me that my payment for the third program has failed.
I forgot to say do not change to Norton because Avast is owned by Norton.
Note the supplied seller email address is guaranteed to ensure you cannot contact them.
good to know. i did not yet go for paid license (these are sometimes pain when cancelling)