No refund option

So I purchased a 3 year subscription to avast cleanup about two weeks ago. I have since realized that I need the money for other purposes. Following all the steps given online to request a refund within the 30 days, I have realized that there is no button to click that says anything close to a refund. I need the refund to be at least started within those 30 days. Can someone please tell me how to receive my money back or who to contact? I’ve sent avast customer support an email almost a week ago and I have had no reply.

https://www.avast.com/faq.php?article=AVKB24#artTitle (Orders and Renewals)