No Scan on Mail Shield

Hi there,
When I open Avast GUI and under Shield on the left.

File System Shields…it shows a number of scans.

Mail Shield…it shows 0

Web Shield…shows a number of scans. All show 0 infected.

It seems to me that the Mail Scans are not happening. I wonder how I can fix this?
Thank-you.

Verne.

What avast version are you using, avast 9.0.2013 is the latest ?

The 0 infected relates to the current session, if you reboot that is the start of a new session. So unless you have had an alert during the current session the 0 zero is correct.

Are you using webmail, viewed through your browser ?
If so that is monitored by the web shield.

If you aren’t using web mail as mentioned above.
What is your email program, e.g. thunderbird, etc. ?

Hi DavidR,

I have a feeling you are talking about Avast Windows Version.

I am using the Free Avast for OS X and do have the latest version 8.0 (40527)

Thanks for your reply.

Verne

Oops missed the sub-forum before the subject.

I suspect that although using avast 4 Mac, the mail shield principal would be the same.

Hopefully someone with avast 4 Mac experience can pick this topic up.

I am with OSX and am having the same problem. I do not understand how to use mail shield - should it work automatically under normal circumstances, or do I need to prompt the mail shield in some way?

See, if that helps: http://www.avast.com/faq.php?article=AVKB72#idt_11

Hi,
This looks like good information, thank you. My email is working, it is simply that I do not know how to activate the mail shield. The same is true for all the shields, file system and web shield, too. I do not know how to use them.
I followed your instructions to get to the option to uncheck the “Enable IPv6” but, since I am able to use email and unable to use the mail shield, I decided to wait and seek further advice before potentially sending myself down a hole…

Hope this helps, else you’ve to wait for one of the Mac guys.
http://files.avast.com/files/documentation/avast-free-antivirus-for-mac-quick-start-guide-en.pdf

Thank you,
I will read and learn!

You’re welcome.