No synchronisation in Avast Account after latest update

system · 2017-03-02T15:59:37.000Z

Since the last update one of my devices (PC WIN-10) still shows up in my Avast Account but activity is no longer updated since last 3 days.

Eddy · 2017-03-02T16:02:22.000Z

Remove the device from the account and connect it again.
See if that solves the problem.
Please keep in mind that updates shown in your account can take several hours to show.

system · 2017-03-02T16:30:46.000Z

You mean I have to remove the device in my account page and then add it again?
How is that done and will I loos my Passwords?

system · 2017-03-02T21:16:23.000Z

Some help from anyone would be appreciateted

DavidR · 2017-03-02T22:18:46.000Z

Well it is hard to say this might ‘not’ be happening, at first I though it might be something to do with 17.2.2288 not having a link in it to your my.avast.com account. So the device isn’t connected to the account.

But that thought got blown out of the water when I connected to my.avast.com account using my browser.

The one that is shows as being on-line is this XP Pro system with 17.2.2288, but this system is my main system and I also use it for beta testing. So for some time it had previously been connected, I don’t know if this would be the case if I did a clean reinstall.

Firing up my win10 laptop with avast free 12.3.2280 and logging in to my.avast.account and I can see both systems shown as on-line.

My other two systems a netbook and a Nexus phone show as off line, the netbook doesn’t get used much now I have a new laptop, but the phone shows a connection a few minutes ago when I last used it.

So for me it appears to be working.

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