no update function

Avast Free Antivirus / Premium Security
1

Hello, all together!
I read and searched something correspondend to my prbl. in your forum but noything had concretely matched (?..).
Since sept. 1st, when avast 4 updated automatically for the last time correctly its database, no updates arrived further more.
I’ve a similar prbl with windows XP update, it seems that the Update function is seriously damaged by a worm or other.
Manual update doesn’t run in Avast (but ok in WXP), no window opens when i try to manually update.
Thanks for your help!

Greetings from France!

2
  • If you have the home version, the update license expires after 14 months. Could this be the case here? If so, you need to get a free new key.
  • Already checked Avast’s log file?
  • Have you run a full system scan?
  • Have you run a online scanner?
3

You can check the status of the license in the program’s About box.

4

No, it’s not a problem of registation. I’m using avst 4 since april 2004. No, I can’t access tu manual update page, last automatic update was 1st sept.

5

If you can’t update, even manually, and you have Internet working, this will be a problem of the firewall almost for sure… Which one do you use? Are avast! allowed to connect the Internet?

6

I’ve noyhing changed at my firewall. 3 days ago, i manually updated to WXP SP2, but there i allowed avast to access.
No one of my prbls (auto-update of avast or even WXP) was resolved with this.
When i open avast and when, i click on “start update assistant” nothing happens inspite of change of colour of the text (blue to red).

7

If you disable your firewall (which one do you use?) what will you get?

8

No satifaction!
Some days ago, i installed a soft named “Steganos”. I’m not suren but i think it has bad influence on update fction of avast, windows, and ???.
Simply, i uninstalled avast (possible only with the utility.), lavasofts adware and steganos. Then i reinstalled avast and adware, all run’s fine for the moment.

Thanks for your interest and help.

9

Telling us Steganos is a rather generic meaning … as the company sells many different programs. Which of their programs were you trying to use? ???