No Virus scan or Performance scan

Avast Free Antivirus / Premium Security
1

Just bought Avast Internet Security from Download crew…Virus scan on full scan never goes any higher than 0%

cleanup only goes half way…I need a refund…Running in 10 64 bit

Tom :cry:

2

Update to the latest version (17.3.2291): https://forum.avast.com/index.php?topic=199715.0

3

it’s already updated to 17.3.2291

4
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
5

I used webroot :-\

6

First, be sure to get rid of all remnants of your prior installed AV(s)…!!
→ https://www.avast.com/faq.php?article=AVKB11#artTitle

Then:

  1. Download Avast Internet Security: https://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe
  2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
  3. Reinstall Avast with the downloaded installer from point 1.
  4. Reboot.