No way to install Avast

Avast Free Antivirus / Premium Security
1

license key … is not reconized as à valid licence key ?

I tried the two ways of registering, online and ofline (language french)
When online registering I get the answer “Operation réussie” (means “succesful”) but there is a red cross
and the registration don’t occur

I uninstalled using the aswclear.exe tool and réinstalled many times

Th install process looks OK but at the end when doing the first scan I get system crash, blue screen and reboot

Hardware: AMD Phenom II 3ghz, RAM 3GO

System : xpsp3

setup.log :
14:52:13 min/gen Started: 04.05.2012, 14:52:13
14:52:13 vrb/gen Operation set to INST_OP_UNKNOWN
14:52:13 min/gen Old version: ffffffff (-1)
14:52:13 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1426;p)
14:52:13 min/gen Running SETUP_AIS-592 (1426)
14:52:13 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
14:52:13 nrm/sys Memory: 34% load. Phys:1368008/2095204K free, Page:3493088/4032976K free, Virt:2053684/2097024K free
…
14:52:14 min/gen GUID: 29369c33-d786-4140-8227-797308766580
14:52:14 nrm/gen SelectCurrent: selected server ‘tmp sfx storage’ from ‘sfx’
14:52:14 nrm/int SYNCER: Type: use IE settings
14:52:14 nrm/int SYNCER: Auth: another authentication, use WinInet
…
14:54:12 vrb/sys Delete on reboot(C:\PROGRA~1\AVASTS~1\Avast\Setup\SNXREB~1.TXT)
14:54:12 vrb/sys Service avast! Mail Scanner uninstalled
14:54:12 vrb/sys Driver file copied: C:\WINDOWS\system32\drivers\aswTdi.sys
14:54:12 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Description=avast! Network Shield TDI driver
14:54:12 vrb/sys Service aswTdi installed
14:54:12 vrb/reg Deleted registry: SYSTEM\CurrentControlSet\Services\aswTdi\ImagePath
14:54:12 nrm/sys Service ‘aswTdi’ load order set id=11 in group ‘PNP_TDI’
14:54:12 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Tag=11
14:54:12 vrb/sys Service avast! Web Scanner uninstalled
14:54:12 vrb/sys Driver file copied: C:\WINDOWS\system32\Drivers\aswRdr.sys
14:54:12 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\AswRdr\Description=avast! TDI Redirect driver
14:54:12 vrb/sys Service AswRdr installed
14:54:12 vrb/reg Deleted registry: SYSTEM\CurrentControlSet\Services\aswRdr\ImagePath
14:54:12 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswSP\Parameters\BehavShield=1
14:54:12 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\avast! Antivirus\Description=Gère et implémente les services de l’antivirus avast! pour cet ordinateur. Ceci inclut la protection résidente, la zone de quarantaine et le planificateur.
14:54:12 vrb/sys Service avast! Antivirus installed
14:54:12 vrb/sys Service avast! Antivirus dependency aswMon2;RpcSS;
14:54:12 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\avast! Antivirus\Description=Gère et implémente les services de l’antivirus avast! pour cet ordinateur. Ceci inclut la protection résidente, la zone de quarantaine et le planificateur.
14:54:12 vrb/sys Service avast! Antivirus updated
14:54:12 vrb/sys Service avast! Antivirus parameters updated
14:54:12 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswSP\Parameters\ProgramFolder=\DosDevices\C:\Program Files\AVAST Software\Avast
14:54:12 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswSP\Parameters\DataFolder=\DosDevices\C:\Documents and Settings\All Users\Application Data\AVAST Software\Avast
14:54:12 vrb/sys Driver file copied: C:\WINDOWS\system32\drivers\aswSP.sys
14:54:12 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswSP\Description=avast! Self Protection
14:54:12 vrb/sys Service aswSP installed
14:54:12 vrb/reg Deleted registry: SYSTEM\CurrentControlSet\Services\aswSP\ImagePath
14:54:12 vrb/sys Driver file copied: C:\WINDOWS\system32\drivers\aswFsBlk.sys
14:54:12 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Description=avast! mini-filter driver (aswFsBlk)
14:54:12 vrb/sys Service aswFsBlk installed
14:54:12 nrm/sys Service ‘aswFsBlk’ load order set id=5 in group ‘FSFilter Activity Monitor’
14:54:12 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Tag=5
14:54:12 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Instances\DefaultInstance=aswFsBlk Instance
14:54:12 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Instances\aswFsBlk Instance\Altitude=388400
14:54:12 vrb/reg Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Instances\aswFsBlk Instance\Flags=0
14:54:12 vrb/reg Deleted registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\ImagePath
14:54:12 vrb/fil Shortcut for AvastUI.exe installed in C:\Documents and Settings\All Users\Menu Démarrer\Programmes\avast! Free Antivirus
14:54:12 vrb/fil Shortcut for AvastUI.exe installed in C:\Documents and Settings\All Users\Bureau
14:54:12 vrb/reg Set registry: *\shellex\ContextMenuHandlers\avast(null)={472083B0-C522-11CF-8763-00608CC02F24}
14:54:12 vrb/reg Set registry: avast\ShellEx\ContextMenuHandlers(null)={472083B0-C522-11CF-8763-00608CC02F24}
14:54:12 vrb/reg Set registry: Folder\shellex\ContextMenuHandlers\avast(null)={472083B0-C522-11CF-8763-00608CC02F24}
14:54:12 vrb/reg Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}(null)=avast
14:54:12 vrb/reg Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32(null)=C:\Program Files\AVAST Software\Avast\ashShell.dll
14:54:12 vrb/reg Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ReleaseName=C:\Program Files\AVAST Software\Avast\ashShell.dll
14:54:12 vrb/reg Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ThreadingModel=Apartment
14:54:12 vrb/reg Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved{472083B0-C522-11CF-8763-00608CC02F24}=avast
14:54:12 vrb/reg Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved{472083B0-C522-11CF-8763-00608CC02F24}=avast
14:54:12 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Run\avast=“C:\Program Files\AVAST Software\Avast\avastUI.exe” /nogui
14:54:12 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\DisplayName=avast! Free Antivirus
14:54:12 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\DisplayVersion=7.0.1426.0
14:54:12 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\InstallLocation=C:\PROGRA~1\AVASTS~1\Avast
14:54:12 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\InstallSource=C:\DOCUME~1\ADMINI~1\MESDOC~1\DOWNLO~1
14:54:12 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\Publisher=AVAST Software
14:54:12 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\VersionMajor=7
14:54:12 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\VersionMinor=0
14:54:12 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\DisplayIcon=C:\Program Files\AVAST Software\Avast\avastUI.exe
14:54:12 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast\UninstallString=C:\Program Files\AVAST Software\Avast\aswRunDll.exe “C:\Program Files\AVAST Software\Avast\Setup\setiface.dll” RunSetup
14:54:12 vrb/gen SaveState: Edition=1
14:54:12 vrb/gen License key generated Demo
14:54:12 vrb/gen LicUpgradeLicenseKeyToAvast5 returned 0x00000000
14:54:12 vrb/reg Set registry: Software\AVAST Software\Avast\DataFolder=C:\Documents and Settings\All Users\Application Data\AVAST Software\Avast
14:54:12 vrb/reg Set registry: Software\AVAST Software\Avast\Version=7.0
14:54:12 vrb/reg Set registry: Software\AVAST Software\Avast\VersionShort=7.0
14:54:12 vrb/reg Set registry: Software\AVAST Software\Avast\SetupVersion=1426
14:54:12 vrb/reg Set registry: Software\AVAST Software\Avast\ProgramFolder=C:\Program Files\AVAST Software\Avast
14:54:12 vrb/reg Set registry: Software\AVAST Software\Avast\Product=ais
14:54:12 vrb/reg Set registry: Software\AVAST Software\Avast\OSPlatform=2
14:54:12 vrb/reg Set registry: Software\AVAST Software\Avast\OSVersion=327681
14:54:12 vrb/gen SaveState: Edition=1
14:54:12 nrm/pkg Transferred: files 0, bytes 0, time 2719 ms
14:54:12 nrm/pkg Retries: total 0, files 0, servers 1
14:54:13 vrb/gen DldSrc set to inet
14:54:13 nrm/gen Server definition(s) loaded for ‘main’: 245 (maintenance:0)
14:54:13 nrm/gen SelectCurrent: selected server ‘Download332 AVAST5 Server’ from ‘main’
14:54:13 nrm/int SYNCER: Type: use IE settings
14:54:13 nrm/int SYNCER: Auth: another authentication, use WinInet
14:54:13 vrb/int Sending stats ‘http://stats7.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
14:54:13 vrb/fil NeedReboot=false
14:54:13 vrb/fil MoveFileEx(C:\PROGRA~1\AVASTS~1\Avast\Setup\SNXREB~1.TXT, NULL)
14:54:13 min/gen Return code: 0x20000000 [Something done]
14:54:13 min/gen Stopped: 04.05.2012, 14:54:13

2

I wouldn’t be posting your actual key for others to harvest.

3

+1

From where you get the license key?

DJBone

4

Please, remove the license key from your post.

Please, upload (attach) the avast log:
\Setup\setup.log
If the file is too big for the forum, post the last 400-500 lines of it.

5

Tech, if the key doesn’t work, there is no sense worrying about it.

6

Of course it matters, if an avast repair might resolve that. In which case there is a live key on a publicly available forum and it shows at the very least the key format.

We also don’t know what version of avast the OP is using as he mentions License key, not registration key (perhaps semantics), but if he has a paid option then this could be a free version key which is obviously invalid in the case of the Pro/AIS versions.

So it could still be a live license, which good practice would suggest not displaying it on a public forum.

7

Hmmm… Would the OP come back? ???

8

“Would the OP come back?” :

I guess by OP you mean Operating System ?

From the installation process , as I said, I get a bleu screen with a message I have no time to read it, as I get a reboot, at the end of the reboot, system says it recovered from a serious error

from the registering process, no crash, but the avst program doesn’t scan anything

9

No, OP means “original poster” ie. yourself.

Could you provide more detail as in what operating system you use sorry I see you have XP SP3 , which version of avast you have?

10

Are you using another antivirus in this computer? Any other security program that could interfere?

What do you mean? Are the shields running or you’re got an exclamation point “!” in the avast icon?

11

Some other antvirus have been tested and have been uninstalled (spyboot search destroy mainly)
I am using the last version of avast available on the french site (version 7)
When clic on the avast icon on desktop, the icon on the right hand corner appears with a white cross on a red dish, and the registration sheet appears

12
  • Which avast!..?? (Free/Pro/IS)
  • Which version…??
  • OS…?? (32/64 Bit…? - which SP…?)
  • Other security related software installed…??
  • Which AV did you use before avast!..??
13

Avast free version 7
XP SP3 32 bits
No other security related software installed at this time
Spybot search destroy installed then uninstalled

14

First, be sure to get rid of all remnants of your prior installed AVs.
→ https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=574
→ http://singularlabs.com/uninstallers/security-software/

  1. Download avast! Free Antivirus: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
  2. Follow instructions: http://www.avast.com/uninstall-utility (Run this for all prior installed versions.)
  3. Reinstall avast! with the downloaded installer from point 1.
  4. Reboot.