Non Agreed Payment

General Topics
1

Hi,

I have tried to contact you through an e-mail address:// info@avastcustomerservice.co.uk
The e-mail I sent was then sent back to me because it doesn’t exist? I’ve copied in the e-mail that I originally was sending. Would anyone be able to assist?

Thanks.

Dear Sir / Madam

I am contacting you today in regards to a payment that is to be taken from my bank account dated 06 October 2017, though this action is still pending; with the amount of £49.99. Please may you halt this transaction as I have no recollection of purchasing any product from yourself within the past year.

I have tried to speak to one of your agents who spoke to me in such a degrading manner and then decided to hang up on me.

I would like the transaction to be cancelled as soon as is possible and I am in hopes that this will be the end of this dispute. The bank has already been notified and also confirm that if the payment or any further payments are taken, the dispute can go further.

Thank you for taking your time in reading this e-mail. I hope to be hearing from you shortly in regards to your decision.

Kind regards

– S M Davies

2

As has been told over and over again, you need to use the ticket system.

3

Thanks, after looking absolutely everywhere I finally found the ticket system. Confusing in regards to the Order ID as I don’t have one.

Nevertheless I created one.

Also, I do apologise if this was a repeat question.

Thanks Again!

4

Reported to Avast.

5

Hi Stacey Davis,

You have a subscription set for auto renewal, thus the charge. We will issue the refund right away and reply to your ticket 978845

I am sorry to learn about it! Could you please send us more details about your call through your ticket?