Non commercial licence? Mobile Security & Antivirus

Avast Mobile Security Avast Mobile Security for Android
1

Hello at all,

today i bought a 1-year-licence for Mobile Security & Antivirus.
After this, i checked my Avast Account (German) and it´s tell me
that i have no commercial licence.
Is this right or a “bug”?

LG

PS sorry for my english. It´s not my naturally language. :o

Sorry. At this moment i see this is the beta forum. Please move it to the right forum. Thanks.

2

Hello,

I’m sorry for your troubles. seems that for some users, the premium status isn’t accepted by the portal.
I can fix this - but I need to ask you to send me two informations please (to mayr@avast.com)

  1. the google order number (should look something like this: 14599763169054705758.1360613239163290)
  2. your device ID. to get it, please log into my.avast.com and select your device. The adressbar should look like this now:
    https://my.avast.com/#devices/view/6b1Pmz51P4DsBodb/info
    Please copy and paste your adressbar as it contains the device ID.

thank you for taking your time to help me fix this!

Regards,
Werner

3

Hello Werner,

thanks for your fast response.
I sent you the mail with the data

LG
Jürgen

4

Hallo Werner,

did you get my informations?
LG
Jürgen

5

Hello Werner,

no new news?

6

Does your problem persist?

7

Hello Jan,

sorry for my late answer. :cry:

From end of September 2013 to January 2014 it seems to be ok.
But yesterday, i updated to Cyanogenmod 11, my licence in Avast Account ist lost.

“There are no commercial licenses yet.”

Same Problem?

Please take also a look in this thread.

http://forum.avast.com/index.php?topic=145697.0

8

Ok, let us keep it in mentioned thread, I sent it to responsible persons…