system
1
Hello at all,
today i bought a 1-year-licence for Mobile Security & Antivirus.
After this, i checked my Avast Account (German) and it´s tell me
that i have no commercial licence.
Is this right or a “bug”?
LG
PS sorry for my english. It´s not my naturally language. :o
Sorry. At this moment i see this is the beta forum. Please move it to the right forum. Thanks.
Werner
2
Hello,
I’m sorry for your troubles. seems that for some users, the premium status isn’t accepted by the portal.
I can fix this - but I need to ask you to send me two informations please (to mayr@avast.com)
- the google order number (should look something like this: 14599763169054705758.1360613239163290)
- your device ID. to get it, please log into my.avast.com and select your device. The adressbar should look like this now:
https://my.avast.com/#devices/view/6b1Pmz51P4DsBodb/info
Please copy and paste your adressbar as it contains the device ID.
thank you for taking your time to help me fix this!
Regards,
Werner
system
3
Hello Werner,
thanks for your fast response.
I sent you the mail with the data
LG
Jürgen
system
4
Hallo Werner,
did you get my informations?
LG
Jürgen
system
6
Does your problem persist?
system
7
Hello Jan,
sorry for my late answer. 
From end of September 2013 to January 2014 it seems to be ok.
But yesterday, i updated to Cyanogenmod 11, my licence in Avast Account ist lost.
“There are no commercial licenses yet.”
Same Problem?
Please take also a look in this thread.
http://forum.avast.com/index.php?topic=145697.0
system
8
Ok, let us keep it in mentioned thread, I sent it to responsible persons…