hello ,
i hope you are late for not a bad reason and wish you luck and health
i feel worried about the blue screen problem , i need you to tell me the reason for it
thanks
Hello, eng.ayaadel
I’v been offline few days, personal life.
BSOD (blue screen of death) it happens either because of hardware issue (I think this is not the case here) or some conflict in kernel code (the core of the system).
This BSOD should be harmless, don’t worry. Let’s take a peek from diferent point of view.
Can you also post me the fres FRST.txt logreprot.
Please download Zoek tool by Smeenk (
http://www.mcshield.net/personal/magna86/Images/Zoek_icon.png
) from here and save it to your Desktop.
Unpack the archive…
[*]Close any open browsers and temporarily disable your AntiVirus program. (if it is necessary)
If you are unsure how to do this please read this or this Instruction.
[*]Double click on zoek.exe to run the tool. Please wait while the tool does not start…
[*]Copy the text present inside the code box below and paste it into the large window in the zoek tool:
QuickScan;
[*] Click on
http://www.mcshield.net/personal/magna86/Images/Run%20Script%20by%20zoek.png
button.
Please wait until a logreport will open (this can be after reboot)
[*]Save notepad to your Desktop and attach here zoek-results.log
Note: It will also create a log in the C:\ directory named “zoek-results.log”
okay , i thought that i have post the FRST log last time 
i run the program and scan the computer , two logs were created , FRST.txt and Addition.txt
all required logs are attached
Hello,
I see some program in Control Panel > Programs and Features. Pls uninstall it.
Baidu PC Faster
…in any case.
1. Open notepad and copy/paste the text present inside the code box below.
To do this highlight the contents of the box and right click on it. Paste this into the open notepad.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system
CloseProcesses:
CHR DefaultSuggestURL: Default -> http://ssmsp.ask.com/query?sstype=prefix&li=ff&q={searchTerms}
Reboot:
C:\Windows\SysNative\tasks\Baidu PC Faster Update
C:\Program Files (x86)\Baidu Security
2. Save notepad as fixlist.txt to your Desktop.
NOTE: => It’s important that both files, FRST and fixlist.txt are in the same location or the fix will not work.
3. Run FRST/FRST64 and press the Fix button just once and wait.
If the tool needed a restart please make sure you let the system to restart normally and let the tool completes its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.
Note: If the tool warned you about the outdated version please download and run the updated version.
.
Please download Zoek tool by Smeenk (
http://www.mcshield.net/personal/magna86/Images/Zoek_icon.png
) from here and save it to your Desktop.
Unpack the archive…
[*]Close any open browsers and temporarily disable your AntiVirus program. (if it is necessary)
If you are unsure how to do this please read this or this Instruction.
[*]Double click on zoek.exe to run the tool. Please wait while the tool does not start…
[*]Copy the text present inside the code box below and paste it into the large window in the zoek tool:
AutoClean;
C:\Users\dell\Desktop\cofi.exe;i
C:\Users\dell\Downloads\ex.exe;i
C:\Users\dell\Desktop\fr.exe;i
C:\Users\dell\AppData\Local\Apple Computer;vs
EmptyCLSID;
C:\Windows\Sysnative\Tasks\{109222ED-876E-413f-9CD5-F279C143FF6A};f
C:\Windows\Sysnative\Tasks\Baidu PC Faster Update;f
C:\Windows\sysWoW64\config\systemprofile\AppData\Roaming\PC App Store;f
C:\Windows\SysNative\tasks\Baidu PC Faster Update;f
C:\Program Files (x86)\Baidu Security;fs
C:\Windows\SysNative\tasks\{109222ED-876E-413f-9CD5-F279C143FF6A};f
Reboot;
[*] Click on
http://www.mcshield.net/personal/magna86/Images/Run%20Script%20by%20zoek.png
button.
Please wait until a logreport will open (this can be after reboot)
[*]Save notepad to your Desktop and attach here zoek-results.log
Note: It will also create a log in the C:\ directory named “zoek-results.log”
.
Tell me how is the computer behavior after these fixes?
i have installed it
old logs fore zoek were found " also attached "
computer behavior was normal
zoek takes about 1 hour to finish its work
anti virus was disabled
after restart and creating log i forgot to reopen the anti virus , and continue work on laptop
suddenly, computer stops and the screen attached appear and i couldn’t do any thing "shut down or remove , and while clicking on F8 as it is written in this blue screen , no thing happened , i’ve just unplugged the cable and open computer again
Hello,
Posted logs shows no malware running on your mashine. You are clean now.
In this way weshall check what cause the BSOD’s.
Download WhoCrashed from here:
http://www.resplendence.com/download/whocrashedSetup.exe
This program will try to verify the analysis, which is the cause of driver error.
Note: This program requires installation.
Double-click to start the installation, and click Next .
[*] Check I accept the agreement and then the Next .
The program install to that location, and under that name by the program you offer.
[*] Click Next and in the next window, click Next
[*] Check Create a Desktop Icon and then click Next and then Install .
After you’ve installed WhoCrashed program, run it.
Note: If you get message that it look like this:
http://fotkica.com/thumbs2/117539_tmb_59577092_Who%20Crashed%20-%20Debuqqing.jpg
Click Download the requested file from the Microsoft site now and wait for the process to
download additional files and installation is complete.
When the program starts, click Analyze .
When scanning is done,click OK .
[*] Right-click on the area of the page with the report and select Select All, .
[*] Right-click on the area of the page with the report and select copy
[*] Open a new Notepad and select past to copy the contents of the logo in the notepad.
Now you can close the program.
Please attach here notepad with that logreport.
here is the log report , i hope i did it right
Hello eng.ayaadel,
The couse of BSOD was Bug Check 0x19: BAD_POOL_HEADER
…a little more detailed description of your error.
http://www.solvusoft.com/en/errors/blue-screen-errors/microsoft-corporation/windows-operating-system/bug-check-0x19-bad-pool-header/
This is how you can try to solve this problem and it might be couse by multiple AV program installed.
Uninstall avast! AntiVirus and use this tool to remove leftovers.
https://www.avast.com/uninstall-utility
Reboot the system. Install Baidu AV again, reboot the system again. Then, from safe mode uninstall Baidu again, reboot the system.
Test your system and see if BSOD still occurs. Since you are now malware free, you can remove used tools.
=> Please download DelFix by Xplode to your Desktop.
Run the tool and check the following boxes below;
[i]
http://www.mcshield.net/personal/magna86/Images/checkmark.png
Remove disinfection tools
http://www.mcshield.net/personal/magna86/Images/checkmark.png
Create registry backup
http://www.mcshield.net/personal/magna86/Images/checkmark.png
Purge System Restore [/i]
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:[b]DelFix.txt[/b])
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.
this screen did not appear again
i read the instructions here
http://www.solvusoft.com/en/errors/blue-screen-errors/microsoft-corporation/windows-operating-system/bug-check-0x19-bad-pool-header/
should i follow it ?
or just start by uninstall Avast AV and follow steps as mentioned above ?
iam Unable to thank you for your great efforts :-[
Well, I would first try to uninstall all AV from your system (to uninstall baidu, you shall need to install baidu again and then preform uninstall).
Then monitor the system behavior.
blue screen appeared again , this is while iam openning my laptop " this is while i didn;t uninstall AVs yet "
using whocrashed Analyzer , this is the report
Crash dump directory: C:\Windows\MinidumpCrash dumps are enabled on your computer.
On Thu 15/01/2015 02:14:50 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: Unknown (0x00000000)
Bugcheck code: 0x19 (0x20, 0xFFFFFA8005E47000, 0xFFFFFA8005E47060, 0x4060000)
Error: BAD_POOL_HEADER
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
A third party driver was identified as the probable root cause of this system error.
Google query: BAD_POOL_HEADER
then , i’ve uninstalled Avast and Baidu following those steps
Uninstall avast! AntiVirus and use this tool to remove leftovers. https://www.avast.com/uninstall-utilityReboot the system. Install Baidu AV again, reboot the system again. Then, from safe mode uninstall Baidu again, reboot the system.
Test your system and see if BSOD still occurs. Since you are now malware free, you can remove used tools.=> Please download DelFix by Xplode to your Desktop.
Run the tool and check the following boxes below;
Remove disinfection tools
Create registry backup
Purge System Restore
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.
then after finishing them , before re-install Avast , suddenly blue screen appeared again similar to last one, i couldn’t get a ScrShot for it because it has gone rapidly .
what should i do ??
blue screen keep appearing many times and computer freezes
no thing to do except unplug electric charger and reconnect it
Hi,
It would seems that the best thing you should do is to call the computer technician to take a look at this PC.
The system repair or better the system reinstall could be the good thing for start. From here, via forums I can’t help you any further unfortunately.
thanks for your help 
words can never express my feelings
wish me luck