not sure why but Avast is Failing me

:cry:

I have the latest version…it’s up to date, yet I’ve been hit with TROJ_BAGLE.EY or some derivative twice. Once it hits, the first thing it does is delete all the Avast files, forcing me to reload. I’m just surprised that it’s not being caught by the software. Am I doing something wrong, or is Avast just not working right?

there seems to be several incidents similar to this

http://forum.avast.com/index.php?topic=32371.msg270631#msg270631

I suggest you give PrevX2 a try
http://www.prevx.com/antimalware.asp

Can someone please help me. IS there a toll free number for support?
I need help using this avast. It’s not userfriendly. What is alwil software? Is this the virus protection on AVAST? Where do the viruses get displayed if caught? How do I clean out viruses? What’s a chest?

In the webpage, contacts…
On help file, contacts…

Well, you can use other skin or ask for help here in forums?

Is the avast (antivirus program) developer.

On the screen, a virus warning.

avast can clean itself some kind of them.
Others you must ask for help here.

The same as Quarantine, a safe (inviolable) place to store infected files for further analysis.