Hello, please, what to do if the Avast shows me a virus in some application but I know that it isnt. Can I do an exception for it or anything else? Thanks for your assistance.
Martin
Hello, please, what to do if the Avast shows me a virus in some application but I know that it isnt. Can I do an exception for it or anything else? Thanks for your assistance.
Martin
Maybe is a false positive. Send the file in a compressed archive with a passwword. Include the password in the body of the email and send to virus@avast.com
If you are getting a virus warning that you believe is a false positive, then if you can zip and password protect (‘virus’, will do) the suspect file and send it to virus @ avast.com (no spaces).
Give a brief outline of the problem, the fact that you believe it to be a false positive and include the password in the body of the email. Some info on the avast version and VPS number (see about avast {right click avast icon}) will also help.
You could also check the offending/suspect file at: Jotti - Multi engine on-line virus scanner if any other scanners here detect them it is less likely to be a false positive.
Martin, if you’re sure it’s not infected, you can make exceptions:
For the Standard Shield provider (on-access scanning):
Left click the ‘a’ blue icon, click on the provider icon at left and then Customize.
Go to Advanced tab and click on Add button…
For the other providers (on-demmand scanning):
Right click the ‘a’ blue icon, click Program Settings.
Go to Exclusions tab and click on Add button…