notes in the incoming e-mail

Avast Free Antivirus / Premium Security
1

HI,

I check the boxes for scan and notes in e-mail(not infected by a virus) in incoming mail to be able to see if my e-mail is scan but i have nothing. I use OE, windows xp sp2, windows firewall.

Any ideas ?

thanks in advance

2

Sometimes, just a boot solve this…
Some HTML files does not match the criteria to be a note added. But, to be sure about scanning, can you see in the headers of the messages (Right click the message, choose Properties and Details), for instance:

X-Antivirus: avast! (VPS 0XXX-X, XX/XX/2004), Inbound message
X-Antivirus-Status: Clean

3

I’ve rebooted a lot of time but I got the same result. I looked in properties, detail and nothing inside related to the scan. I used the Avast french version.

Thank for your help

4

So, you’re not protected… :cry:
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove
Then choose Repair function in the popup window (Repair).

5
I check the boxes for scan and notes in e-mail(
In what provider did you checked them?
6

In internet e-mail (incoming mail only checked-both boxes). I use outlook express.

I downloaded the zip file with the 2 DLLs but i got the same result. (stopped the service, overwrites file, restart the service)…

I attached a copy of my avast4.ini (I renammed it to be able to send it here). I don’t know if it is correct because at end (after ShowResults=0) i see another 0 with 3 carriage return (the sign) ??? It seems incompleted. The way i have installed avast is: I donwloaded the version 4.5 directly and i never received any errors during the installation.

Thanks for your help

7

Try this:

1] Delete the 127.0.0.1 (and the port) numbers from the following lines
PopListen=127.0.0.1:110
SmtpListen=127.0.0.1:25
ImapListen=127.0.0.1:143

2] Remove the pop and smtp server from these lines
DefaultPopServer=pophm.sympatico.ca
DefaultSmtpServer=smtphm.sympatico.ca

3] Setup you email account in OE as if Avast isn’t there.(same as instructed by your email provider)

4] Reboot and try the mail.

8

What is the status of the provider? Active or Waiting for a Subsystem to Start?

Thanks
Vlk

9

the internet e-mail provider is active

10

So to sum up:

  • the provider is active
  • AutoRedirect in avast4.ini is either missing or set to 1 (the default value)
  • mail traffic works without problems, but no scanning takes place?
  • there’s no extra tray icon when sending/receiving emails?

Thanks
Vlk

11

AutoRedirect is set to 1, for rest of your previous e-mail you’re right.

Thanks

12

Is your email server using the standard port numbers (25 for SMTP, 110 for POP3)?

13

Good point her. my provider(bell) use port 25 for SMTP and 995 for POP with a secure SSL.

Thanks

14

SSL connections are out of question for avast. They are simply not supported. :-\

15

What do you mean by out of question ? Is it the reason why my incoming e-amail are not scanned ? Is it samething in the Pro version ? Any plans for the future to support it ?

Thanks

16

SSL connections are simply not supported (in both avast Home and Pro) - they have never been.

There are some technical reasons for this - because the avast mail scanner operates more or less as a man-in-the-middle, something that SSL’s main purpose is to avoid.

I’m not saying it’s impossible though - it’s just not supported at the moment…

Thanks
Vlk

17

I think the reason for not scanning incoming mail should be other than this but I’m not sure. What I can read is that SSL in not supported in Pro version and will not in a near future. Out of question means, if I’m not wrong, out of their plans 8)