I’ve had nothing but problems since updating Avast to 7.0.1456. It wiped out my bookmarks and now tells me my system is not fully protected. I filed a ticket with Support but haven’t had a response.
Even when working correctly avast doesn’t have anything to do with bookmarks, so I would think that this is something of an unfortunate coincidence. You should be able to import your bookmark backups, you do back them up don’t you.
You don’t say what your browser is as there may be a way to recover them, try a google search for recover bookmarks in ‘your-browser-name.’
Try a repair of avast:
XP - Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and select Repair, click next and follow.
Vista, win7 - Control Panel, Programs & Features, uninstall a program, select ‘avast! Anti-Virus,’ click the Uninstall/Change and select Repair, click next and follow.
You may need to reboot after the repair.
This has in the past resolved this out of sync issue between reported and actual VPS version.
I definitely back up my bookmarks but only had set up specific ones in SafeZone for sites that involved banking or online ordering. Firefox is my browser and I don’t need all those bookmarks in SafeZone. Unfortunately you can’t selectively import bookmarks from Firefox into SafeZone. It’s all or nothing!
I’m more concerned about the notice that my system is “not fully protected”. That’s like telling me that one of the 15 windows in my house is open.
I use XP and will try your suggestion for repair. If that doesn’t work it might be best to completely uninstall Avast and start over with a clear install.
Appreciate your suggestions.
OK I wasn’t aware it was the SafeZone bookmarks you were talking about. I don’t know if you can export those along with other avast settings, avastUI, Settings, Maintenance, Settings Backup. As I don’t use AIS/Pro version I don’t have the safezone, so I can’t check if the Settings Backup would cover that.
If you open the avastUI, Summary tab, if you aren’t fully protected you should be able to expand on that and see exactly what area isn’t protected. That could be a small thing virus definitions out of date to a big thing no shields working.
If the repair doesn’t work a clean reinstall is probably best:
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Download the latest version of avast, 7.0.1456 see below for download locations and save it to your HDD, somewhere you can find it again (if you didn’t save your last download). Use that when you reinstall.
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Download the avast! Uninstall Utility, aswClear.exe find it here and save it to your HDD (it has uninstall tools for both 5.x and 6.0.x).
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- Now uninstall avast! (using add remove programs, if you can’t do that start from the next step), reboot.- 2. run the avast! Uninstall Utility from safe mode, first for 5.x if previously installed and then for 6.0, once complete reboot into normal mode.- 3. install the latest version, reboot.
Download locations depending on your avast version Pro/AIS:
Pro AV: - http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
AIS: - http://files.avast.com/iavs5x/avast_internet_security_setup.exe