I’ve just migrated to Office Small Business 2007 and am having an issue which may be traced to Avast.
The trouble I’m having is when I receive an e-mail that contains a graphic or an embedded graphic (at least the problem seems more prevalent when a graphic is involved), as the message begins to unfold in the preview pane, Outlook abruptly closes. When I reopen it has to go through a database check only to repeat the issue.
The reason I suspect that Avast may have something to do with it is because when I enter Outlook 2007 in safe mode (no plugins) it opens and functions perfectly (no crashes). I downloaded the lasted home edition thinking it would make a difference, but it hasn’t.
Is there anything I should download or adjust in order to make these softwares integrate properly? Is there a revision that is tried and true for Office 2007? Even a Beta would be better than this constant crashing.
Try disabling the “scan message bodies” option under the scanner tab in the Outlook/Exchange provider. This might do the trick. If not i have been uninstalling Avast and then reinstalling after an upgrade to 2007 office, and i have been having good success.
Actually, I’ve already installed and resinstalled after reloading Office 2007.
I did find out something interesting in hunting a solution: It appears MS has based outlook 2007’s ability to read/render HTML on Word 2007 and not IE7 (as previous outlook revision had done). In doing this they’ve seriously limited the sophistication of the HTML it can interpret and open with Outlook 2007. This could be the source of the crashes as well as some type of compatability issue with Avast or Spambully.
I tried disabling the message body as you suggested, Hopefully that will do the trick. Safe Mode is getting old.