offline install fails

system · 2017-09-14T19:46:22.000Z

hello,
i’m trying to install avast free in an offline PC with Windows XP SP3 using: avast_free_antivirus_setup_offline.exe using the latest OFFLINE installer 17.6.3625.0, however the installation fails apparently because there is not an internet connection (Fatalinstcore[1468,1520]The installation failed with error 41227 (0x0000A10B) [Downloader system error]. Performing uninstall…).

So how can I install avast in an offline PC?
is there a commandline parameter to avoid downloading from internet?
The old version was uninstalled and i run avastclear.exe to make sure evrything was uninstalled

here is the log (had to trim it to stay in < 20000 characters…):

2017-09-14 19:26:40.211Infoinstup[1468,1520]Command: '"C:\DOCUME~1\user\IMPOST~1\Temp\_av_iup.tm~a02024\instup.exe" /edition:1 /ga_clientid:d023ec0c-7070-441b-ac86-8e9ee1206302 /guid:e2f5b080-793c-472e-bd69-1f1bfdac6122 /prod:ais /sfx /sfxstorage:C:\DOCUME~1\user\IMPOST~1\Temp\_av_iup.tm~a02024'
2017-09-14 19:26:40.224Infoinstup[1468,1520]CPU: Genuine Intel(R) CPU           T2600  @ 2.16GHz,1
2017-09-14 19:26:40.224Infoinstup[1468,1520]OS: Windows XP SP3 x86
2017-09-14 19:26:40.224Infoinstup[1468,1520]Memory: 16% load. Phys:1757908/2096624K free, Page:1931944/2074780K free, Virt:2039708/2097024K free
2017-09-14 19:26:40.224Infoinstup[1468,1520]DISKs: C:\ - 2GB free / 14GB total
2017-09-14 19:26:40.224Infoinstup[1468,1520]Running module version: instup.exe - '17.6.3625.0'
2017-09-14 19:26:40.224Infoinstup[1468,1520]Running module version: Instup.dll - '17.6.3625.0'
2017-09-14 19:26:40.238Infomutex[1468,1520]The ownership of the fallback mutex has been successfully taken.
2017-09-14 19:26:40.318Infoservers[1468,1520]Server definition(s) loaded for 'C:\DOCUME~1\user\IMPOST~1\Temp\_av_iup.tm~a02024\servers.def': 29 (maintenance:0)
2017-09-14 19:26:40.345Infoprod[1468,1520]LoadPartInfo: program = prg_ais-11060906 returned 0x00000000
2017-09-14 19:26:40.345Infoprod[1468,1520]LoadPartInfo: setup = setup_ais-11060906 returned 0x00000000
2017-09-14 19:26:40.345Infoprod[1468,1520]LoadUatInfo: uat.vpx returned 0x00000000
2017-09-14 19:26:40.345Infoengine[1468,1520]LoadLatestProdAndParts: product file 'prod-pgm.vpx' was successfully loaded.
2017-09-14 19:26:40.492Infouat[1468,1520]UpdateLatestPartInfo: called, repo_id: 'iavs9x', part_id: program, installed_ver: ffffffff, latest_ver: 11060906
2017-09-14 19:26:40.532Infoengine[1468,1520]LoadLatestProdAndParts: part file part-prg_ais-11060906.vpx was successfully loaded.
2017-09-14 19:26:40.532Infouat[1468,1520]UpdateLatestPartInfo: called, repo_id: 'iavs9x', part_id: setup, installed_ver: ffffffff, latest_ver: 11060906
2017-09-14 19:26:40.639Infoengine[1468,1520]LoadLatestProdAndParts: part file part-setup_ais-11060906.vpx was successfully loaded.
2017-09-14 19:26:40.666Infoprod[1468,1520]LoadPartInfo: iex = iex-9 returned 0x00000000
2017-09-14 19:26:40.666Infoprod[1468,1520]LoadPartInfo: jrog2 = jrog2-1528 returned 0x00000000
2017-09-14 19:26:40.666Infoprod[1468,1520]LoadPartInfo: vps = vps_win32-17083002 returned 0x00000000
2017-09-14 19:26:40.666Infoengine[1468,1520]LoadLatestProdAndParts: product file 'prod-vps.vpx' was successfully loaded.
2017-09-14 19:26:40.680Infoengine[1468,1520]LoadLatestProdAndParts: part file part-iex-9.vpx was successfully loaded.
2017-09-14 19:26:40.733Infoengine[1468,1520]LoadLatestProdAndParts: part file part-jrog2-1528.vpx was successfully loaded.
2017-09-14 19:26:40.760Infoengine[1468,1520]LoadLatestProdAndParts: part file part-vps_win32-17083002.vpx was successfully loaded.
2017-09-14 19:26:41.443Infoinstcore[1468,1520]PkgLoadProductInfo: product XML was successfully loaded.
2017-09-14 19:26:41.644Warningsettings[1468,1520]Did not find any values in file 'programData\avast5.ini'
2017-09-14 19:26:41.738Infoshepsync[1468,1520]Trying server IP address 'shepherd.ff.avast.com'
2017-09-14 19:26:41.872Warningshepsync[1468,1520]Error in downloading config file from shepherd.ff.avast.com, error code 12007 (0x2EE7)
2017-09-14 19:26:41.885Infoshepsync[1468,1520]Current postpone interval: 3600, next 7200
2017-09-14 19:26:42.006Warningsettings[1468,1496]Did not find any values in file 'programData\burger_client.ini'
2017-09-14 19:26:42.019Infowizard[1468,1520]Running module version: HTMLayout.dll - '3.3.2.1'
2017-09-14 19:26:42.983Infowizard[1468,1520]Loaded module version: C:\DOCUME~1\user\IMPOST~1\Temp\_av_iup.tm~a02024\HTMLayout.dll - '3.3.2.1'
2017-09-14 19:26:43.515Infowizard[1468,1520]Setup gui was successfully started.
2017-09-14 19:26:43.515Infoinstcore[1468,1520]Product pre-install has started.
2017-09-14 19:26:43.545Infoservers[1468,1520]Server definition(s) loaded for 'C:\DOCUME~1\user\IMPOST~1\Temp\_av_iup.tm~a02024\servers.def': 29 (maintenance:0)
2017-09-14 19:26:43.545Infoservers[1468,1520]ChooseServer: selected server 'Download w9448963 AVAST9 Server' with current url 'http://v7event.stats.avast.com/cgi-bin/iavsevents.cgi' of type 'URL_TYPE_STATS10'.
2017-09-14 19:26:43.785Infoinstup[1468,1520]The group state has been changed from config.def - 'ais_cmp_datascan_full'=0
2017-09-14 19:26:43.785Infoinstup[1468,1520]The group state has been changed from config.def - 'ais_cmp_sfzone'=0
2017-09-14 19:26:43.845Infocmpch[1468,564]Compatibility check type 'Intro' starting
2017-09-14 19:26:43.845Infocmpch[1468,564]Compatibility check type 'Intro' ended, maximum severity is 0
2017-09-14 19:26:43.985Infodldwrap[1468,1636]HttpPost: win32 error 11206 (0x00002BC6).
2017-09-14 19:26:44.016Infodldwrap[1468,1636]HttpPost: win32 error 11206 (0x00002BC6).
2017-09-14 19:26:44.286Infodldwrap[1468,1636]HttpPost: win32 error 11206 (0x00002BC6).
2017-09-14 19:26:44.907Infodldwrap[1468,1636]HttpPost: win32 error 11206 (0x00002BC6).
2017-09-14 19:26:45.778Infodldwrap[1468,1636]HttpPost: win32 error 11206 (0x00002BC6).
2017-09-14 19:26:46.820Infodldwrap[1468,1636]HttpPost: win32 error 11206 (0x00002BC6).
2017-09-14 19:26:48.101Infodldwrap[1468,1636]HttpPost: win32 error 11206 (0x00002BC6).
2017-09-14 19:26:49.614Infodldwrap[1468,1636]HttpPost: win32 error 11206 (0x00002BC6).
2017-09-14 19:26:51.386Infodldwrap[1468,1636]HttpPost: win32 error 11206 (0x00002BC6).
2017-09-14 19:26:53.416Infodldwrap[1468,1636]HttpPost: win32 error 11206 (0x00002BC6).
2017-09-14 19:26:55.917Errorstats2[1468,1636]Unable to send statistics with error 0x0000a106 (Unable to send statistics with HTTP status code 0!)!
2017-09-14 19:27:12.413Warningsettings[1468,1792]Did not find any values in file 'C:\Documents and Settings\All Users\Dati applicazioni\AVAST Software\Avast\avast5.ini'
2017-09-14 19:27:12.472Warninginstcore[1468,1792]The GUI attempted to change selection of forbidden group (instup_gen_zen_and_framework)!
2017-09-14 19:28:28.307Infocmpch[1468,236]Compatibility check type 'Install' starting
2017-09-14 19:28:28.307Infocmpch[1468,236]Compatibility check type 'Install' ended, maximum severity is 0
2017-09-14 19:28:28.598Infoinstcore[1468,1520]Product installation has started.
2017-09-14 19:28:28.618Infoservers[1468,1520]Server definition(s) loaded for 'C:\DOCUME~1\user\IMPOST~1\Temp\_av_iup.tm~a02024\servers.def': 29 (maintenance:0)
......
......
2017-09-14 19:28:53.103Fatalinstcore[1468,1520]The installation failed with error 41227 (0x0000A10B) [Downloader system error]. Performing uninstall...
2017-09-14 19:28:53.123Infoinstcore[1468,1520]Product uninstallation has started.
...
...
2017-09-14 19:29:04.966Errorstats2[1468,1804]Unable to send statistics with error 0x0000a106 (Unable to send statistics with HTTP status code 0!)!

thanks in advance!

Eddy · 2017-09-15T00:07:35.000Z

Please (re)search before posting.
As has been explained many times already, 42227 is a DNS problem.
Change your DNS to the one from Google and everything should work.

And with Windows XP/Vista, you need to be online or it will not work as offline is not supported anymore.

Asyn · 2017-09-15T03:25:11.000Z

Offline installation is officially no longer supported on Vista and XP because new CEF (only one bundled in offline installer because of size) is not supported there and the online installer will download the correct CEF version.

system · 2017-09-15T16:08:43.000Z

hello,
i actually did a search before posting, but the DNS “solution” does not apply to my case because the PC is actually off-line (no internet available, the only connection with the outside is a USB port for a pendrive)
Is it possible to download an older offline installer with the correct CEF? do you know which is the last version that installs offline for XP? is there a way to get it from avast support?
Once installed i plan to update via the vpsupd files.

Eddy · 2017-09-15T16:12:19.000Z

avast doesn’t provide older versions.

Asyn · 2017-09-16T03:29:01.000Z

adicert post:4:

Is it possible to download an older offline installer with the correct CEF? do you know which is the last version that installs offline for XP?

Yes, V17.3 (and all below) should work.
DJBone provided a link a while ago, hope it still works. → https://forum.avast.com/index.php?msg=1402531

bob3160 · 2017-09-17T13:58:31.000Z

Avast Free: http://www.oldapps.com/avast_antivirus.php#version-listing

Eddy · 2017-09-17T14:12:54.000Z

As the system has usb, hookup a usb wifi adapter or Ethernet card and connect to the Internet.

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