Offline registration not available

Eddy · 2017-05-03T13:52:18.000Z

So he can get the registration code for the free version per email and print it/write it down or whatever he likes and use it on the XP system.

Problem solved, I would say.

system · 2017-05-03T14:07:25.000Z

DavidR post:21:

Eddy post:20:

And how do you post here ?

That surely shouldn’t be beyond your reasoning, by using another device.

Right. Privately I use approx. 5 different PCs, one of them is the XP machine.

Eddy post:22:

… and use it on the XP system.

Problem solved, I would say.

Errrr, no. Because there isn’t any possibility to enter the license code. That is the problem.

DavidR · 2017-05-03T14:34:00.000Z

Eddy post:22:

So he can get the registration code for the free version per email and print it/write it down or whatever he likes and use it on the XP system.

Problem solved, I would say.

Problem solved, NO. See the attached image in Reply #7.

Getting the registration email is only half of the issue, if you can’t enter it then you’re stuffed. There is no input option for the free registration number in the UI, only for the input of the paid activation code or the paid license.

Alikhan · 2017-05-03T14:47:50.000Z

Have you tried putting the free key in the paid activation code input?

Also, offline installation is officially no longer supported on Vista and XP because new CEF (only one boundled in offline installer because of size) is not supported there and the online installer will download the correct CEF version

DavidR · 2017-05-03T14:54:18.000Z

Alikhan post:25:

Have you tried putting the free key in the paid activation code input?

Unless avast have changed this recently, that just used to return an error, though nothing ventured nothing gained or confirmed.

system · 2017-05-03T15:41:14.000Z

I tried it of course, but the number 1.) doesn’t fit and 2.) isn’t accepted.

DavidR · 2017-05-03T16:10:50.000Z

Watweissich post:27:

I tried it of course, but the number 1.) doesn’t fit and 2.) isn’t accepted.

Unfortunately I thought this was going to be the case.

Alikhan · 2017-05-03T16:21:29.000Z

I’ve got an update on this:

There is no need to register the free version via key anymore.

The offline will auto register automatically.

system · 2017-05-03T16:31:49.000Z

Ok, how? Just wait another 30 days and see what happens? Autoregister sounds like an internet connection is required…

Alikhan · 2017-05-03T16:51:43.000Z

Watweissich post:30:

Ok, how? Just wait another 30 days and see what happens? Autoregister sounds like an internet connection is required…

Just wait. It will auto register offline.

DavidR · 2017-05-03T16:52:36.000Z

Alikhan post:29:

I’ve got an update on this:

There is no need to register the free version via key anymore.

The offline will auto register automatically.

Well that is good news, the only problem being is they don’t appear to have implemented this in the avast free UI.

Or why tell the user that he has 30 days to register (as in the image Reply #7) at all if there is no requirement.

MartinZ · 2017-05-04T08:11:17.000Z

yes we will still need to do some changes in the UI but don’t worry about the registration. the registration doesn’t influence anything

DavidR · 2017-05-04T09:14:22.000Z

MartinZ post:33:

yes we will still need to do some changes in the UI but don’t worry about the registration. the registration doesn’t influence anything

Thank you, hopefully this user confusion can be cleared up soon.

system · 2017-05-26T17:17:02.000Z

Ok, to to get rid of this counter I wanted to install the most current version. As the installation failed I uninstalled the old version using the deinstaller from windows and the Avast cleaner tool. Unfortunately the installation of the current version failed again. Re-installation of the old version (17.3.2291, build 17.3.3443.0) worked, but with the registration countdown. I tried again to update to the new, current version, which failed again.
I attached the installation log file. Maybe it helps…
It seems to fail at sending anything to the internet… obviously, as it hasn’t an internet connection. This shouldn’t be a problem for an offline installation…

Eddy · 2017-05-26T17:22:46.000Z

Use the off-line installer or change your DNS to the one(s) from Google and try again.

system · 2017-05-26T17:27:17.000Z

I used the offline installer (at least some installer with 285MB, downloaded as offline installer). DNS shouldn’t matter, as my machine won’t get an internet connection under Win XP (already mentioned several times).

DavidR · 2017-05-26T18:41:11.000Z

There has been something mentioned by one of the avast team about installing avast on XP it does need to have an internet connection, even if you are using the off-line installation setup file.

I can’t recall exactly where this was mentioned, I have spent some time browsing the avast beta sub-forum (as that is I believe it was), but I have been unable to find it.

Can anyone remember this as I didn’t save the topic URL.

bob3160 · 2017-05-26T20:28:39.000Z

DavidR post:38:

There has been something mentioned by one of the avast team about installing avast on XP it does need to have an internet connection, even if you are using the off-line installation setup file.

I can’t recall exactly where this was mentioned, I have spent some time browsing the avast beta sub-forum (as that is I believe it was), but I have been unable to find it.

Can anyone remember this as I didn’t save the topic URL.

https://forum.avast.com/index.php?topic=198923.msg1397144#msg1397144

DavidR · 2017-05-26T20:38:09.000Z

bob3160 post:39:

DavidR post:38:

There has been something mentioned by one of the avast team about installing avast on XP it does need to have an internet connection, even if you are using the off-line installation setup file.

I can’t recall exactly where this was mentioned, I have spent some time browsing the avast beta sub-forum (as that is I believe it was), but I have been unable to find it.

Can anyone remember this as I didn’t save the topic URL.

https://forum.avast.com/index.php?topic=198923.msg1397144#msg1397144

Thanks Bob, would you believe I actually did quickly browse that topic in my hunt

bob3160 · 2017-05-26T20:41:42.000Z

DavidR post:40:

bob3160 post:39:

DavidR post:38:

There has been something mentioned by one of the avast team about installing avast on XP it does need to have an internet connection, even if you are using the off-line installation setup file.

I can’t recall exactly where this was mentioned, I have spent some time browsing the avast beta sub-forum (as that is I believe it was), but I have been unable to find it.

Can anyone remember this as I didn’t save the topic URL.

https://forum.avast.com/index.php?topic=198923.msg1397144#msg1397144

Thanks Bob, would you believe I actually did quickly browse that topic in my hunt

I only found it because an other helper gave a vague answer and I started to look for the solution.
I hate it when incomplete help is offered. To me it’s worse than no help but in this case it found the answer you needed.

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