On-access Protection will not start (4.7.986)

[system]

Hi, this is my first post because I have never really had any problems with avast! until recently.

I was experiencing a conflict between avast! and Outpost Firewall Pro which I finally tracked down to avast!'s Network Shield, which I disabled in Device Manager.

Today I decided to try a free 6-month trial of Kaspersky Internet Security (just the anti-virus part), which I got from a computer magazine, to see if that would run without any conflicts. What a NIGHTMARE! I had the following problems with it:

1. It almost brought my PC to a complete standstill
2. It exhibited the exact same conflict with Outpost that avast! did
3. Norton Protection Center didn’t recognise it
4. I had about 7 or 8 blue screens of death in around 3 hours!

So I have realised the error of my ways and I’m going back to avast! - well trying to anyway…

I uninstalled Kaspersky (after much cursing and swearing) and tried to reinstall avast! (version 4.7.942). However it kept telling me there was a problem installing it and the error log mentioned errors with DLLs (such as 0x0000020 or similar). I downloaded 4.7.986 but that had the same problem.

I downloaded clean uninstall utilities from both avast! and Kaspersky but still couldn’t get avast! to install. I did eventually get it to install in Safe Mode, but I still can’t get on-access protection to start up

The avast! Antivirus service in Services is set to Automatic but when I try to start it up manually, ashServ.exe crashes as below:

http://img163.imagevenue.com/loc434/th_89248_avast!_crash_1_122_434lo.jpg

http://img179.imagevenue.com/loc480/th_89253_avast!_crash_2_122_480lo.jpg

Short of restoring from a backup prior to installing Kaspersky, I don’t know how to fix this!

Can anyone help please?

Thanks in advance.

Steven

[Lisandro]

@CiaraJansonFan post:1

3. Norton Protection Center didn’t recognise it

This will conflict with both avast and Kaspersky… I think…

@CiaraJansonFan post:1

4. I had about 7 or 8 blue screens of death in around 3 hours!

Conflicts…

@CiaraJansonFan post:1

I downloaded clean uninstall utilities from both avast! and Kaspersky but still couldn’t get avast! to install. I did eventually get it to install in Safe Mode, but I still can’t get on-access protection to start up

There are some tools to get rid from Kaspersky (you can search their website or even avast forum and you’ll find them). Use to uninstall Kaspersky completely and then install avast… If you need to be at Safe Mode to install avast it won’t work when you boot in normal way…

@CiaraJansonFan post:1

Short of restoring from a backup prior to installing Kaspersky, I don’t know how to fix this!

If you have avast working at that time, I’m sure that David - which use avast and Outpost Pro - will help you to manage NetShield (that is compatible with other firewalls).

[DavidR]

This might be the tool you need for Kaspersky Internet Security, KIS6 Removal - http://support.kaspersky.com/downloads/kis6/kiskav6remove.zip.

Other Kaspersky uninstall info/links, though because you installed the KIS the above is probably the correct tool.

Run this utility to remove all traces of Kaspersky from the registry:
http://www.ice-kav.com/downloads/util/KAV_Registry_Clean.zip
ICE is a US distributor for Kaspersky.
Also read more about KAV Removal Tools http://www.ice-kav.com/utilities.php

[DavidR]

@Tech post:2

@CiaraJansonFan post:1

Short of restoring from a backup prior to installing Kaspersky, I don’t know how to fix this!

If you have avast working at that time, I’m sure that David - which use avast and Outpost Pro - will help you to manage NetShield (that is compatible with other firewalls).

I was involved in a long Topic in the outpostfirewall.com forum about this very thing and I couldn’t understand whyit was happening when I have the network shield enabled and none of the problems Steven experienced.

[system]

Just to let you all know that I formatted my C: drive in the end to remove all traces of Kaspersky(!) and restored from a mid-week backup so I’m back up and running now ;D

I’m just wondering whether I should update to 4.7.986 (as I’m back on 4.7.942 now) - a few people seem to be experiencing slowdowns in Windows load time after installing it by the sounds of things?

Thanks for all the help!

[Lisandro]

@CiaraJansonFan post:5

I’m just wondering whether I should update to 4.7.986 (as I’m back on 4.7.942 now) - a few people seem to be experiencing slowdowns in Windows load time after installing it by the sounds of things?

There will be a new option to troubleshoot this eventual problem, if it occurs.
By the way, Igor, when it will be available?
Note that, in a lot of cases, the slowdown is made by Windows services (majority, Windows Update scanning & detecting missing updates) and not an avast issue itself.

[DavidR]

@CiaraJansonFan post:5

I’m just wondering whether I should update to 4.7.986 (as I’m back on 4.7.942 now) - a few people seem to be experiencing slowdowns in Windows load time after installing it by the sounds of things?

Well you almost answer your own question when you say “a few people seem to be experiencing slowdowns in Windows load time” against the huge numbers that aren’t experiencing any slowdown. I would say it is strongly weighted in favour of updating.

As Tech said in the Program Settings, Trouble shooting, option should this be a problem.

[Lisandro]

@DavidR post:7

As Tech said in the Program Settings, Trouble shooting, option should this be a problem.

David… in my version there isn’t yet such an option…

[igor0]

It is available - since Wednesday, I think.

[DavidR]

I believe this is the new option that Igor mentioned.

[Lisandro]

Why the hell mine is different?
I know that the option should be there because I have translated it… But it’s not…

[oldman960]

Tech, that’s the same as I’ve got. But mind you, I’m still on .942

[DavidR]

I remember that being there on 4.7.981 I believe (I can’t recall if it was that way on 4.7.942 as oldman mentions), unless the terminology has changed not wanting to scare the natives talking about kernel-mode scanning.

But, if you have 4,7,986 as I have it should be their, perhaps a repair and manual update check ?

[igor0]

Tech, what’s the build of your version?
Can you please post the screenshot of the Troubleshooting page?

[Lisandro]

@DavidR post:13

But, if you have 4,7,986 as I have it should be their, perhaps a repair and manual update check ?

I’ll boot… maybe the recent recover partition could have something related to this…

Igor I have already posted this screenshot…
Now I’m on Linux… I’ll check later…

[system]

I’ve updated (I think) but after rebooting I get an error from ashDisp.exe - Entry Point Not Found. Can someone tell me how to attach it to the forum so I can post it please?

Thanks

[system]

@CiaraJansonFan post:16

I’ve updated (I think) but after rebooting I get an error from ashDisp.exe - Entry Point Not Found. Can someone tell me how to attach it to the forum so I can post it please?

Thanks

Sorry, didn’t realise it was under Additional Options! LOL

[system]

Hmm, how strange. I did a Repair from the Setup program and after rebooting it seems to be working OK now!

I did notice when I updated that there was a message - something about not being able to update some files as they were in use. If it’s any help I did the update from the Update (Basic) settings page. When I updated my laptop earlier I used the ‘Updating’ option from the system tray icon and that didn’t cause the problem…