On the interface, many categories can’t be seen, including but not limited to Account, About, Store. Any ideas as to
http://i.cubeupload.com/M0nJ3A.jpg
why?
The issue with Online content is unavailable is fixed.Now Pls try again 
My gratitude for your helpfulness is greater than words can express.
OK, I’ve done a forum search and not found the solution you mention. ‘Try again’… try what exactly? accessing the content? rebooting the machine? Precision. Helps in bomb defusing instructions and nuclear powerplant user manuals. How about you once again pull out that rainbow miracle and drop a link here?
Btw I’m running Win7 64 bit.
Ok try this Repair Avast:
- Control Panel → Add/Remove programs → Avast
- Click on ‘Repair’.
- Follow instructions.
- Reboot.
I’m having the same issue on 3 Windows 7 SP1 laptops running AIS. I’ve tried the Avast repair via Windows Control Panel to no avail. For me, it’s definitely not fixed.
Edit:
Still an issue. The restart after a VPS update that fixed Secure DNS did not fix it.
This suggested solution has not worked, unfortunately. Thank you for your effort, though.
would you mind to submit support package to us - https://www.avast.com/en-us/faq.php?article=AVKB33#artTitle
It may help us to find the root cause.
We had several (units) reports about similar problem however we were not able to reproduce it. And the problem disappeared somehow before we tracked it down with the other customers…
thank you for your help
Lukas
It might be caused by your ISP. Can you please try it on different network?
I have no problem connecting to my account on win 8.1.
Lukas, sorry it took so long. I have submitted a ticket#5556 with a support package 20151018_1407_V11M9_985150236.zip. Hopefully, this will help.
A support package has been submitted. Thanks for requesting it. I hope it helps in finding a fix.
I have just upgraded my windows 8.1 64-bit PC to Avast 2016.11.1.2241, from Avast 2015.10.4.2233. I am now getting the ‘Online content is unavailable’ message when I click on my account name in the Avast gui.
http://i751.photobucket.com/albums/xx157/mvilleuk/Avast/accountpage201675.jpg
Please note, a repair has not fixed the problem and I was able to login to my account with the previously installed version, Avast 2015.10.4.2233.
OK, I have edited my previous post above re Avast 2016.11.1.2241 upgrade with a screenshot.
I can also confirm that this issue is not fixed with 11.1.2241. Avast staff stated that the support packages I submitted for AIS 2015 10.4.2233 contained no indication of the problem. This leads me to think that it is a Avast server problem.
Agreed. I have just upgraded another windows 8.1 64-bit PC on my home network to Avast 2016.11.1.2241, from Avast 2015.10.4.2233.
This PC has a different error:
http://i751.photobucket.com/albums/xx157/mvilleuk/Avast/avastaccloginerr75.jpg
To confirm, Repair does NOT fix this issue, so I believe the problem is with the Avast servers/databases.
Same thing. Cannot log in, but on another PC it is logged in. The pop up has stopped coming but still cannot log into account from within avast user interface.
http://www.screencast-o-matic.com/screenshots/u/Lh/1448066333058-87244.png
No problem here. Hopefully your problem is also resolved.
Hi guys
This issue can also be caused by using the MVPS-HOSTS file, as Asyn once pointed out to me.
Simply disabling the MVPS-HOSTS file temporary, to log in from the Avast GUI, solves it than.
Greetz, Red.
I’ve had this problem for several weeks. I use the MVPS host file. I tried this fix on my 3 laptops which had the issue, with success. Even after toggling hosts file back to active and doing an ipconfig /flushdns and restarting the machines, I am now able to access my.avast.com account thru the AvastUI again. Thanks for reposting this. I had a ticket with a support package open with Avast. I’ve now contacted them with this information.
On a side note, on the Security tab of myavast instead of showing the VPS status it shows 353444096 on my 3 laptops. On my 3 android devices, it correctly shows 151121-0.