Only Virus Scan Available is Boot Scan?

system · 2015-06-14T07:05:33.000Z

I’m working on my Husbands PC running Vista Home Premium. It was running super slow. Uninstalled a few things and ran a Quick scan, then uninstalled a few more things, turned off Windows Defender and firewall went in to scan with a boot scan and noticed that the drop down no longer shows deep scan, quick scan, scan a file… it only shows boot scan.

Any ideas on why this happened?

Asyn · 2015-06-14T07:09:46.000Z

Repair Avast:

Control Panel → Add/Remove programs → Avast
Click on ‘Repair’.
Follow instructions.
Reboot.

system · 2015-06-14T08:10:10.000Z

Danke Uber… I’ll give that a try tomorrow. It’s 2am right now and I’m mighty tired.

Asyn · 2015-06-14T08:36:18.000Z

You’re welcome. Take your time…

system · 2015-06-18T00:51:08.000Z

Sorry it took me so long to get back to this. I went into control panel and repaired the Avast internet security. I came back to it today and it still only shows Boot Scan in the drop down menu for the scans.

Any other suggestions or do I need to remove this and start over?

Alikhan · 2015-06-18T00:59:53.000Z

You need to perform a clean install:

Note: It’s important you used the stub online installer from the one I linked… NOT the offline one.

Note: You need to be ONLINE during this install (online installer works in all cases whereas offline sometimes doesn’t)

1.Download your version of avast! and the avastclear tool:

Avast Free Antivirus
Avast Pro Antivirus
Avast Internet Security
Avast Premier

Download Avast Clear Tool

Uninstall Avast by control panel [If you don’t have Avast in control Panel go to #3]
Uninstall in safe mode using Avastclear. [Running Avastclear is normal mode will give a prompt to go into Safe Mode]
Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle… if so, uninstall it and reboot.
Install the version you downloaded.
Reboot.

Free: If you have the Free version, register the product for free for a year from the avast! UI.
Paid: If you have a paid license, insert the license key/activation code after the reboot at stage 6.

If you have any questions, please don’t hesitate to ask. It’s better to ask than make a mistake and start over again with the process.

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