Open billing ticket for 2 days

system · 2015-07-10T16:46:59.000Z

Hello I have an open billing ticket trying to get a refund, but no one has responded. I tried calling avast and they said to fill out a ticket online, but no one is responding. Not sure who to reach out to.

CraigB · 2015-07-10T16:49:32.000Z

Your ticket will go into the queue and should be dealt with in 7 to 10 days.

system · 2015-07-10T16:52:07.000Z

ok thank you. I didnt see any average wait time listed anywhere.

CraigB · 2015-07-10T16:57:26.000Z

No problem If you don’t hear anything back within that time please respond back here with you ticket number.

system · 2015-07-22T17:01:47.000Z

I have still not received a refund. ticket #LWE-909-15509

Eddy · 2015-07-22T17:04:58.000Z

Did you submitted a new ticket or changed the initial one ?

system · 2015-07-22T17:29:39.000Z

That is the only ticket I have opened.

CraigB · 2015-07-23T15:51:06.000Z

I’ve reported this so hopefully it gets seen to quickly.

schmidthouse · 2015-07-23T16:13:45.000Z

Yes, 9 business days now is time for resolution!! :-\

lukas.hasik · 2015-07-23T16:18:14.000Z

wait! We replied in this ticket on 15th and 23th. However from okcomputer606 replies it seems that our replies never reached him. Anyway - refund was issued today morning.
@okcomputer606 - would you mind to check your spam folder?

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