Hey,
more than one week ago i opened a support ticket and i still have no answer from Avast. Does it always take so long?i
Currently, yes it takes even longer.
Handling time of 15-21 business days is normal unfortunately.
Post your ticket-ID.
#05067339
OK, I reported it for you.
Thank you 
wow, i just saw that the ticket has been closed 9 days ago…why ?
You’ll need to wait for Avast for a reply to that question.
Hi,
No ticket is closed without an answer (unless it is a duplicated ticket)
We are currently the tickets traffic from one platform to another, so the view you probably have is for the status of the old platform (you can see that the ticket ID is also different than the one you receive by email and posted here) where the tickets get automatically closed after transferred to the new one.