Hi Avast,
Created a ticket to cancel my order on 20-10-14, still not had a response
despite several follow up replies.
Come on Avast - play the game.
What is the ticket number and I will try to attract some attention to this topic.
Thankyou
Ticket ID: GEB-807-33852
You’re welcome.
You mention making “several follow up replies.” This can actually result in the response take longer, for each update you make, this takes it up the chronological order.
Tickets are dealt in a first in first out and can take up to 10 working days.
Thanks for your help, I will be patient!
Hi David,
Been 2 weeks now and still no contact.
Can you help please
As an avast user like yourself I’m somewhat limited as to what I can do - but I will try to draw further attention to it.
If you send in more than 1 ticket or change a ticket, you will be back at the bottom of the stack.
It is a FIFO system.
Basically it means that you aren’t waiting two weeks, but since the last ticket/change.
Just in general:
Where did the time go when people still had patience?
Refund Complete
Thank you to Vladimir Hornicek Customer Retention Supervisor
AVAST Software s.r.o.
Thanks for confirming your receipt of the refund.