Order cancelled for non payment BS

system · 2015-05-19T16:35:28.000Z

Hi all, I ordered Avast Pro the other day and a day or two later I received this Email:
I received another like it today.

Dear DAVID
Thank you for ordering from AVAST Software s.r.o. through our authorized reseller, Digital River Inc., on May 14, 2015.

We regret to inform you, that we have not received your payment during the past 3 days, so that we have now cancelled this order.

Order Information

Billing Address

Order ID:
11269359447
Order Date:
May 14, 2015
Invoice:
Available at our Order Portal.
Password:

You will need the password for logging into an Order Portal to check details of your order.

Name:
DAVID
Address:

US
Email:
dsmc

Products in Your Order

Product SKU: ISE-08-003-12-AR
Product Name: Avast Internet Security - 3 PC, 1 Year
Qty Ordered: 1
Amount: $29.99

Subtotal: $69.99
Discount: -$40.00
VAT: $1.20
Total Price: $31.19

If you have already sent payment we will initiate a refund of the amount transferred. You will receive another email containing a link where you can enter your bank information securely in order to receive your refund.

If you still want to complete your purchase we kindly ask you to place a new order.

If you have questions about your order, please visit: avast.com/find-order. You can login by using the email address from your order, and the password provided above.

We are here to help you

avast.com/support

Best regards,

Avast Software Customer Service
avast.com/support

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

What kind of BS is this?
I paid with Paypal.
And they want my bank info…you got to be kidding Right?

Eddy · 2015-05-19T17:00:01.000Z

What part is it that you do not understand ?
You ordered something and the payment wasn’t received (in time), so the order was canceled.

PS:
It is really not a smart thing to post password(s) and other private details on a public webboard.

system · 2015-05-19T17:50:00.000Z

your are right, I thought I had the Important stuff out.
I got my confirmation email:

Avast - Order Confirmation (Order #)
Inbox
x
avast@digitalriver.com

May 16 (3 days ago)

to me
David, thank you for becoming an Avast customer

Here is a summary of your order, plus the installation instructions and several links you might find useful.

Order Information

Billing Address

Order ID:

Order Date:
May 16, 2015
Invoice:
Available at our Order Portal.
Password:

You will need the password for logging into an Order Portal to check details of your order.

Name:
David
Address:

Email:
dsmc
Products in Your Order

Product SKU: PAV-08-003-12-AR
Product Name: Avast Pro Antivirus - 3 PCs, 1 Year
Qty Ordered: 1
Amount: $24.99

Subtotal: $54.99
Discount: -$30.00
Tax: $1.00
Total Price: $25.99

Payment Information

If you paid by credit card, please look for DRI*AVAST Software on your credit card billing statement.

Installation Instructions

Avast Pro Antivirus

Click the button below to automatically insert the activation key

Activate Avast Pro Antivirus License

Or alternatively follow the instructions to insert the activation key manually.

Activation code:

NOTE: Your license is valid from the day of purchase not the day of activation.

Do you need help with installation?

Call us 1-866-951-7679 (toll-free from US). We are happy to help you with any technical issue.

Auto-Renewal Plan Terms

By completing your purchase, you have authorized Digital River to automatically renew your purchased license for successive renewal terms equal in length to your initial license term but no longer than 1 year, at the then-current renewal license price (plus applicable taxes) using your payment information provided for your initial purchase, until you cancel.

At least one email will be sent to you to remind you of each upcoming renewal. The Digital River Terms of Sale and Privacy Policy will apply to each renewal transaction. You also agree that Digital River may, upon notice to you, transfer your responsibility for the processing of renewals of your purchased license under the Auto-Renewal Plan to Avast Software a.s. (“Avast”), in which case Digital River will transfer your billing information to Avast or their payment processor, and Avast’s terms of sale and privacy policy provided to you in Avast’s reminder email will apply to each renewal transaction.

You may cancel your auto-renewal plan at any time by logging into the My Subscriptions portal (access information are included in this email or on the Customer Service Help page), selecting your product, and selecting the option to disable automatic renewal.

Stay in touch

Visit our Support Center to get instant help.

Join our community on Facebook.

Follow Avast on Twitter.

Read our blog for interesting news.

See all Avast contacts.

Best regards,

Avast Software Customer Service
avast.com/support

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

AVAST Software, Inc. 255 Shoreline Drive, Suite 515, Redwood City, CA 94065, USA

Looks like they received payment to me?
Also got confirmation from paypal moments before.

thanks

moroni · 2015-05-19T18:04:30.000Z

Hi dsmc0155!

Are both order numbers the same? On the confirmation and on the cancellation emails?
I see that the order confirmation is for Avast Pro Antivirus and the cancellation is for Avast Internet Security.
It seems that you attempted to place two orders but completed only one

Eddy · 2015-05-20T12:38:30.000Z

I see you removed the private details, that is a very good thing.
Since moroni has got your attention now, I leave it to him to help you further.

Take care of yourself and keep your system(s) safe.

system · 2015-05-24T18:27:18.000Z

thanks moroni and Eddy!!
Im not sure how that happened but I must have clicked it twice…at any rate thanks!

Eddy · 2015-05-24T18:43:36.000Z

You’re welcome.

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