Order passsword recovery email not sending

system · 2017-09-01T20:03:07.000Z

Hello,

I am trying to cancel my automatic license renewal. For this I need my order ID and password. I was able to recover the ID, but when I was trying to recover the order password by keying in the order ID I hit a wall. The email that I used when purchasing the license won’t receive the recovery email.

My purchase is not connected to an account. The account I am using now to post here was created only moments ago using a different email.

Please help. I don’t want any more money to disappear from my bank account and I need the order password email to reach me.

Pondus · 2017-09-01T20:11:11.000Z

Contact avast https://support.avast.com/support/tickets/new

system · 2017-09-04T08:53:27.000Z

I did. How long do you think it’ll take for them to process my help ticket?

Eddy · 2017-09-04T08:54:21.000Z

Between 1 and 15 business days currently.

Announcements