Ok so recently i have been helping another friend of mine cleaning his computer well, trying my best he had AVG free as well as the symantec that our computers sadly come with and both vaults were pretty much filled with numerous Downloaders as well as i believe it was the lop virus? most of them were temporary internet files and several others system 32 .dll’s these computers also come with spybot as well as ad-aware SE personal i was going to give hijack this and SAS a try but the computer was running slower then a snail i was going to recommend him to download avast and come to this forum but since were on limited time i chose the easiest option Backup important information and a reformat. was this option justified or should i have tried further saving of this badly infected machine?
IMHO, there is too little information in your post to say one way or the other. A HJT log would have been helpful but since there was a time restraint …
Well like i said i was going to try one…but the computer was way to slow to try to download it it took 5 minutes for just the browser to load literally! and to add on i couldn’t get it onto his computer through a flash drive all his Usb ports are broken
i chose the easiest option Backup important information and a reformat. was this option justified or should i have tried further saving of this badly infected machine?Since you've already formatted the drive, this is actually a mute question. It's never a good Idea to have more than 1 resident anti-virus program on your system.
Good point bob3160. It could have beem just a conflict. Or, as in the case of a computer I recently worked on, almost an hour to load windows. Removed 8 files, 4 folders. Now it loads in <2 min. If the bugs got it that bad and you’re going to reformat anyway, why not let it run? But again hind site is 20/20.
Yeah it is a mute question i just wanted your opinions on the matter and i know 2 anti virus programs on one computer can conflict i told him that but AVG was already installed by that time
but AVG was already installed by that timeThen it should have been removed prior to installing a different AV program. :)
True again, my mistake
Just something to keep in mind for the next time you run into this situation.
That’s how we learn. 