our domain blocked ONLY by Avast - please tell us why

Viruses and worms
1

Hi,

Our domain scu.edu.au has been blocked by your software for unknown reasons.
No other scanner or AV has picked up a problem, only Avast.

Could you please give us an indication or details as to why this domain is being blocked. [http: //scu.edu.au]
We are desperate to resolve this as we have students around the world unable to access our site.

Thank you,

2

If I am not wrong,this is probably false positive.
http://www.siteadvisor.com/sites/scu.edu.au
http://www.virustotal.com/file-scan/report.html?id=397ce0f6e109070eaca726fbf34300c813e4192c16e1d0d49cf35e1647ea9262-1296701822

URL Void analysis
Report 2011-02-03 03:40:16 (GMT 1)
Website scu.edu.au
Domain Hash b6fd3c64cf64cacdc5535c7f613346bb
IP Address 203.2.60.162 [SCAN]
IP Hostname www.scu.edu.au
IP Country AU (Australia)
AS Number 7575
AS Name AARNET-AS-AP Australian Academic and Reasearc…
Detections 0 / 18 (0 %)
Status CLEAN
Scanning site with: AMaDa CLEAN
Scanning site with: BrowserDefender CLEAN
Scanning site with: DNS-BH CLEAN
Scanning site with: Google Diagnostic CLEAN
Scanning site with: hpHosts UNRATED
Scanning site with: joewein.de LLC CLEAN
Scanning site with: Malware Domain List CLEAN
Scanning site with: Malware Patrol CLEAN
Scanning site with: MyWOT CLEAN
Scanning site with: Norton SafeWeb CLEAN
Scanning site with: ParetoLogic URL Clearing House CLEAN
Scanning site with: PhishTank CLEAN
Scanning site with: SURBL CLEAN
Scanning site with: Threat Log CLEAN
Scanning site with: TrendMicro Web Reputation CLEAN
Scanning site with: URIBL CLEAN
Scanning site with: Web Security Guard CLEAN
Scanning site with: ZeuS Tracker CLEAN

3

Similar topic? ???http://forum.avast.com/index.php?topic=70718.0

Please follow the instruction of DavidR.

4

Thanks guys,

We have done that. Any idea what timeframe we can expect a reply? …or even better a resolution.

Sorry for the duplicate posting :frowning: we have a few people trying all avenues to get in touch with Avast Tech Support.

Thanks again!

5

You are welcome.If I am not wrong,Avast! will remove this false positive at the next virus definition update. :slight_smile:

6

Generally they are quick to resolve false positives once acknowledged, but on the very next Virus Definitions update is a little optimistic.

First it has to be investigated and if confirmed a false positive then added to the upcoming Virus Definitions update for release, so here timing is the thing when it it gets slotted into the Virus Definitions update stream.

7

Hi Yongsua,

I am wondering if you can help with this. The entire scu.edu.au domain has been incorreclty blocked because of Avast. We have been unsuccessful in contacting anyone in Avast who we can even speak to about this, we have no information about what the supposed potential java script is.

Is there a UK contact or very English speaking contact besides Czech or Phillipines we can go to?

We have filled out the form to advise of a false positive but not even a response.

Many thanks if you can assist at all

scued

8

First message 1.50am, last message 3.30am. That is uk time. Czech time is one hour later - ie 2.50am and 4.30am.
Are you paying for support? I guess not. So you have no automatic right to a response or a Service Level Agreement, so for free support at least give them till the end of the day (Czech time) i.e by tomorrow, assuming you are in the USA. (now if they were certain other software giants, you wouldn’t get a response, period)

9

Hello,
It was a false positive. It was fixed in the latest VPS release.

10

Sorry for the late reply.This false positive already successfully removed by Avast!You are now able to surf this website:http://scu.edu.au/