Our program module is marked as 'bad reputation'

Hello,

Our company issued program module with ActiveX technology. First release was in 2013. But now Avast antivirus on some end-user computers is reporting about ‘bad reputation’ of our module. Module has official digital sign.

What we need to solve that problem?

Address of module installer:
http://www.cryptoweb.ru/distr/CPWActiveX.msi

Best regards,
Sergey

https://www.avast.com/faq.php?article=AVKB229

Thank you, just uploaded files to ftp and sent email.

You’re welcome.
Keep in mind that you are not the only one requesting whitelisting.
It may take a couple of days.

It’s ok, we’ll wait for decision as long as it needs.

Ok,

Two weeks came out.

How i can to get the information about whitelisting result?

Contact avast https://support.avast.com/support/tickets/new