Our website is being blocked - false positive?

Viruses and worms
1

Hi, our website minecraftjams.com is currently being blocked and categorized by Avast as malicious URL. Would you mind re-checking it and remove it from the malicious URL category, please? We’ve checked with TotalVirus and it is clean (https://www.virustotal.com/en/url/fe2f53693158fa6888baabf5891868a828f088bd8fe91f734f3f8117de4ab6bd/analysis/1497300156/). We also did the SSL Server Test with Qualys SSL Labs and is graded A.
Appreciate your help!

2
We've checked with TotalVirus and it is clean
Clean is a bit misleading term as VT does not scan websites for infections, it check websites against a number of blacklists

IP history https://www.virustotal.com/en/ip-address/198.185.159.144/information/
Multiple domains on same IP and many are blacklisted

https://forum.avast.com/index.php?topic=14433.msg1289438#msg1289438

3

Good reasons to keep that IP blocked.
https://www.virustotal.com/en/ip-address/198.185.159.144/information/

And running a SSL/TLS test on a non SSL/TLS site is of no use.

n4ft,
why don’t you let the admin handle it ?

4

Thank you Pondus and Eddy for the quick respond. I didn’t think of checking into the IP. The IP mentioned belongs to SquareSpace which currently hosts our website and many other people’s websites as well (personal, businesses and many online stores). I wonder what Avast’s policy would be when it comes to this.

5

avast can unblock the site, but I strongly advise to get away from that IP.
Get dedicated hosting to avoid being blacklisted if you have bad neighbors.

6

Thank you Eddy. We’re definitely going to do that. Do you have suggestion of any dedicated hosting with reputable IP? And meanwhile, what’s the procedure to have the site unblocked?

7

https://www.avast.com/report-a-url.php

8

Hi,
I have removed minecraftjams[.]com from our blacklist :wink:

9

Thank you, Honza. Much appreciate it!