Incoming mail scans and downloads just fine. But today for some random, unknown reason, when I try to SEND email, it hangs up for a few minutes and then I get an error message that says exactly the following:
“There has been an error transferring your mail.
I said RSET and the SMTP server (127.0.0.1) said 503 Bad Sequence of commands.”
I have been using Avast for scanning email for months now, and have never seen this message. I am accumulating several emails in my outbox that I’d REALLY like to be able to send.
Temporary option disable outbound ‘smtp’ scan and see if that let you send, if not temp disamle Internet Mail provider to get your email away.
I haven’t seen anything like this error “503 Bad Sequence of commands” have you tried to see if a forum search reveals anything?
I’m not an Endura user so I don’t how it works, but 503 error for email would seem weird for this.
Try a repair of avast. Add Remove programs, avast! Anti-Virus, Change/Remove button and scroll down to Repair, click next and follow. You need to be on-line to do this.
Went to repair. Tested it by sending an email to myself.
Now when I download my test email, it says at the bottom “No virus in this outgoing message” which indicates that it was scanned on the way OUT.
However, it doesn’t say anything about “No virus in this INCOMING message” when I download emails. So now it appears the dang thing won’t scan incoming mail!
To double check this, I went to my Yahoo account and sent a message to myself through there, and it came through my Eudora with NO indication that the incoming email had been scanned at all.
Also, the little “a” icon is in the system tray, but the other small little blue icon with the little envelope (or something) sticking out of it is now gone.
Went to the Email Protection Wizard and did those steps again, to no avail. It is still not scanning incoming mail.
Have you got it to Insert note in clean messages in the pop3 tab
What is in the headers of the email.
X-Antivirus: avast! (VPS 0525-4, 24/06/2005), Inbound message
X-Antivirus-Status: Clean
Does the Scanned Count increase?
You would only see the email icon whilst it is downloading and the avast icon should also spin.
I’m not sure if there is an issue with Yahoo being an http (web based) email service (unless you pay for the pop3 service), it wouldn’t normally be scanned by the Internet Mail provider but by standard shield as it doesn’t use the email protocols. That however shouldn’t be a problem if you sent a test email to an account which uses the pop3 protocol.
You may have to go as far as uninstalling, boot and install avast again (ensure you download the latest version first).