Outlook 2003 crashes periodically

Avast Free Antivirus / Premium Security
1

Using Avast! 4.7.871.

Every once in a while, Outlook 2003 crashes with a screen offering to inform Microsoft that there was a problem. This can happen several times a day, even when I’m away from the computer. Outlook IS set to collect messages every 5 minutes…

I don’t know what is causing this, but Avast! is the only protection on this computer. I use Adaware, but not AdWatch (the memory resident program).

I have no details of the crash at the moment. Next time I’ll try to find more info.

If you have any guesses, please give it a shot.

Thanks.

Stephen Green

2

Can you check the status of avast plugin? If it is not disabled into MS Outlook?

Outlook 2003 > Help > About > Disabled items
Outlook 2000 > Tools menu > Options > Other > Advanced Options > Add-In Manager.

3

Thanks for your reply. Sorry for the delay in getting back.

Avast! is not disabled in Outook 2003

Stephen

4

Please check the folder \data\log
Are there any files called unpXXXX there (where XXXX is a random number)?
If so, send them to vlk@avast.com
They may contain more information about the problem (maybe a link to this thread).

Vlk explains how to create a dump file here:
http://forum.avast.com/index.php?topic=22636.msg187340#msg187340

Hope this help… ::slight_smile:

5

Do you happen to use the MSN Desktop Search or Toolbar tools ?

6

No MSN anything.

Thanks.

Stephen

7

Only mentioned it as we have seen some problems with Outlook when the MSN search is indexing when avast is trying to scan.

8

we also had some issues with outlook and avast.
but this was only when used in combination with the Communigate Pro MAPI connector, it’s an add-on from CommuniGate to use that mailserver as an alternative for MS Exchange.

It has to be disabled to use in combination with avast, or you get strange effects :slight_smile: (send/receive doesn’t work automatically, outlook doesn’t close properly and hangs, etc…)

cheers