Outlook 2007 Cannot Display Folders

Avast Free Antivirus / Premium Security
1

I’ve been using Avast for over a year with no problems. I recently upgraded to Office Professional 2007, including Outlook 2007.

When I start Outlook and try to view any folder other that the “Inbox”, I get an error that says, “Folder cannot be displayed”.

I spent about an hour on the phone today with Microsoft, and narrowed the problem down to Avast. I’ve uninstalled Avast, and Outlook works fine.

I’ve upgraded to the latest version of Avast, but am still having this problem.

Any ideas?

2

Make sure the avast plugin is not disabled into MS Outlook:
Outlook 2007 > Tools > Trust center > Add-inns > Manage Disabled items.

Also, set avast Outlook plugin to scan only ‘new’ messages and not the old ones.

3

I am having the same problem as sdsguru, having decided to try Avast Pro. The avast plugin is not disabled in Outlook and the Outlook/Exchange settings are as per the screenshot, yet I can still only access the Inbox, Junk and Outbox folders.

Any further suggestions?

Thanks.

4

Did you use any other antivirus before avast? Like AVG or Norton?

5

Yes, AVG. But that has been uninstalled.

6

Isn’t it affecting Outlook in any way?
Maybe you can open Outlook, disable avast plugin, boot, open Outlook again and enable the plugin, close outlook, boot, test if the configuration get right. I know it’s stupid…

Mine is working and I’m not good with mail troubleshooting…

7

AVG or Avast?
AVG has been uninstalled and Avast is affecting Outlook as described above.
I cannot disable the avast plugin from Outlook as it does not appear in the list of add-ins and if I try to terminate the Outlook/Exchange service, it restarts again after a reboot even if I click Yes to persist the change.
This is not a great start to my Avast experience!

8

Do you mean the plugin is not here?
Outlook 2007 > Tools > Trust center > Add-inns

And not here too?
Outlook 2007 > Tools > Trust center > Add-inns > Manage Disabled items.

I was talking about avast, as AVG you have already uninstalled.

9

When I open Outlook I see the splash screen for MS Outlook/Exchange plug-in, but the plug-in does not appear anywhere in the Add-ins tab under Trust Center.

10

What do you get under Help > Disabled itens?

Strange, I’ve looked for the plugin and I can’t see it also ???
I’m sure it’s working, but it is not listed ???

11

There is nothing under Help>Disabled Items

12

I need official help here…

13

Can you please post a screenshot of the Outlook message you’re getting?

Thanks
Vlk