I’m running a Dell computer with XP Home Edition SP3 and Office 2007. I used to run Blink antivirus (from Eeye Digital Security). I installed Avast 4.8 Home Edition about 1 week ago.
Since that time, Outlook has been crashing an average of about 5 times per day. It simply locks up (“Outlook is not responding”) and I have to shut it down and restart it.
Please help me to figure out how to correct this before I uninstall Avast altogether.
What verson of Blink Security did you run?
Reason I ask, is because this sort of issue can be caused by incomplete removal of a prior product. In this case, there is info on one of eEye security’s Knowledgebase (Under KB000870) regarding a problem in the uninstaller of a particular version.
Might be worth checking.
(In case it’s not obvious, the previous product/s must be completely uninstalled, not just disabled, for Avast to work correctly.)
I’ve researched this and it does not apply to me as I was using an updated version of an old installer (Ver 4.1), which they indicate is exempt from this problem. This only affected Vers. 4.3.0 and 4.3.1.