OUtlook 2010 will not open with Avast add in turned on

Avast Free Antivirus / Premium Security
1

I do not know if it was an Avast update or a Windows update that caused this issue, but about a week ago, Outlook 2010 crashed and when it came back up there was a notice that said that it had a problem with the Avast addin and did I want to open Outlook without the addin. The only way Outlook would open would be to have the addin disabled. Now in Outlook, emails come in labeled *** SPAM *** and they show up in the Inbox. That’s not so much of a problem, I just created a rule that sends the *** SPAM *** emails directly to the Junk Mail Folder, but this used to just happen automatically for me without the new rule.

Any help would be appreciated.

Thank you,

Tim

2
  • Which avast!..?? (Free/Pro/IS/Premier)
  • Which version…??
  • OS…?? (32/64 Bit…? - which SP…?)
  • Other security related software installed…??
  • Which AV(s) did you use before avast!..??
3

I know this sounds like a canned answer but it is not.
You can search the Forum with keyword “Outlook” and read the zillions of threads.
Most having problems with the add-on found ultimately a clean un/re-install fixed.
Here is the proper procedure…

Avast Clean Un- & Re-Install

  1. Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition.
    Avastclear : http://files.avast.com/iavs9x/avastclear.exe
    Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

Here are the Avast installer links. Note: You need to be ONLINE during this install.
http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe

…Now…
2. Uninstall Avast by Control Panel>Programs [If you don’t have Avast in control Panel go to #4]
3. Run Avastclear in Normal Mode and allow it to Reboot PC into Safe Mode to complete the removal process.
4. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn’t) - reboot.
5. Be Sure To Check PC’s Device Manager…Control Panel>System Once Uninstall is Complete.
Make sure to show any hidden devices by selecting pull-down menu Device Manager>View>Show Hidden Devices
If there is anything related to Avast with a yellow triangle then uninstall it (highlight, right click) and reboot.
If you get an error just right-click & delete.
6. Install the Avast version you downloaded.