Outlook 2k/2003 crashes with Outlook resident protection

Avast Free Antivirus / Premium Security
1

Hello,
I’ve had users with Outlook 2000 and 2003 crash many times a day performing various functions. We use Avast Pro on Windows XP and 2000. Once I removed Outlook/Exchange resident protection (we do not use Exchange) the crashes stopped. We’ve recently migrated from Notes to CommunigatePro. How can I get the Outlook resident protection to stop crashing Outlook?
Thanks in advance.

2

Did you use any other antivirus in the past? Like AVG or Norton?

Please, check the avast plugin status:
Outlook 2003 > Help > About > Disabled items
Outlook 2000 > Tools menu > Options > Other > Advanced Options > Add-In Manager.

3

Hi, we used McAfee in the past.

The plug-in status of Outlook 2000 has the following with a check next to them: avast! 4,CommuniGate Pro Extension, Net Folders, Exchange Extensions property pages.

The Disabled Items on Outlook 2003 (before i removed the Outlook resident protection) is empty.
Thanks again.

4

Mcafee has a uninstall tool that you could run to ensure any possible remnants are removed.
http://download.mcafee.com/products/licensed/cust_support_patches/VSCleanupTool.exe

5

What are the exact crash messages?

6

I am having the same problem . Installed avast on may 24th and have outlook crash 5 to 6 times a day since then.

nothing disabled, just crashes… and at bottom it says preparing to send and receive, this is as far as it gets. locks up. have to reboot to get it to work again. so i just installed mail part of antivirus until i can get a responce.

please help !

Don

7

I’m getting crashes also… hope they’re gone on next boot.

8

Hi,

Same problem. outlook 2k3 with lastest avast 4.8 pro on all my network… (VERY annoying as you can imagine…)

it crash trying connecting on exchange server… and sometimes it pass…

Office2k3 with all updates etc etc… no over antivirus installed before avast.

Can i help sending you something?

Thx

9

No problems after boot… Glitches, who knows ???

10

just a little precision, i have to use exchange connection over http (owa). Maybe you’ll be able to reproduce the problem?

11

I can’t… maybe they could.

12

I’ve been having this issue as well - it only seems to happen with IMAP/Exchange accounts though. Use a POP account and all appears to be fine…

13

thx but i can’t… i don’t even have the choice. i HAVE to use outlook connecting to an exchanger server via http server…

since avast 4.8, it doesn’t work anymore…

14

So… does any of you guys have a crash dump file? Or at least some further information (e.g. an Event Log entry etc)?

Cheers
Vlk

15

Hello all. I just starting using avast as well but i do use exchange and my outlook freeze about every other time. I just turned logging up so we’ll see what we can see. It apears to be ok after alowing outlook to boot once in safe mode then a few times after it will just hang logging in. I use to have avg and had no issues ever with that but heard avast is pretty great from a friend hum LOL

16

How did you uninstall AVG?

17

Tell me how to get one and I’ll send one :slight_smile:

18

Check the folder \data\log
Are there any files called unpXXXX (where XXXX is a random number) or *.mdmp there?
If so, send them to vlk (at) avast.com
They may contain more information about the problem (maybe a link to this thread).

Vlk explains how to create a dump file here: http://forum.avast.com/index.php?topic=22636.msg187340#msg187340 and here: http://forum.avast.com/index.php?topic=23283.msg193594#msg193594 :wink: