Outlook 365 mail send and receive blocked by Avast Premium Security

Avast Free Antivirus / Premium Security
1

Hi there,

since yesterday I cannot send or receive email unless I pause Avast Version 218.2487 current build.
I have already tried to repair avast and restarted my PC, I also checked the thread with exporting certificates in the geek area, but cannot see how that applies to Microsoft Outlook.

Any other suggestions what I could try?

Thanks

Michael

2

Update to the latest version (21.9): https://forum.avast.com/index.php?topic=306968.0

3

Thank you Asyn

I have updated to 21.9.2493
The problem remains I can only connect to my Emails from Outlook if I disable the Email Protection in Avast.

Michael

4
  • Which Avast…? (Free/Premium/One)
  • OS…? (32/64 Bit…? - which SP/Build…?)
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
5

Hello Asyn,

I am using Avast Premium Security,
on Microsoft Windows 10 Pro 21H1 Build 19043.1288
no other security Software installed
I am using a paid Avast Version since 2011. No other AV was installed on the PC

And it worked until Tuesday this week mid-day

Thank you

6
  1. Enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging) and reproduce the issue.
  2. Follow instructions: https://support.avast.com/article/33/ and post the File-ID or name of the Support-File here afterwards.
7

Hello Asyn,

the file ID is R7LJ3.

Thank you for your help

Michael

8

Hi Michael, I forwarded it, let’s see…