Outlook cannot establish connection with SMTP server

system · 2015-03-26T23:40:09.000Z

Avast version
2015-10-2-2214 date of publication 02/03 /2015
Also :
2015-10-2-2214 date of publication 02/03 /2015

Hardware
Modem Orange, ADSL input, ethernet output connected with a cable to a PC equipped with Outlook 2003

Outlook mail servers
Input mail server (POP3) : pop.orange.fr / 110, no SSL
Output mail server (SMTP) : smtp.orange.fr / 25, no SSL

Problem description :
Since the installation of AVAST 2015-10-2-2214, Outlook fails to send messages :

Error message :
La tâche «pop.orange.fr - Envoi» a signalé une erreur (0x800CCC0F) : «La connexion au serveur a été interrompue. Si ce problème persiste, contactez l’administrateur du serveur ou le fournisseur de services Internet (ISP). Réponse du serveur : 421 Cannot establish SSL with SMTP server 80.12.242.10:465, SSL_connect error 5:10054»

Question :
It seems that Outlook tries to establish a SSL connection with SMTP server, although there is not SSL configuration

I have checked that the problem is still there with Avast version 2015-10- 2- 2215 published on 23/03 /2015

Previous occurrence :
I have seen a similar problem mentioned in the Avast forum - 2011
• https://forum.avast.com/index.php?topic=88207.0
This is why I wonder if it is not the same problem.
But the described solution do not apply on my computer: user interface seem different.

Can you help ?
Thank you in advance
François

lakrsrool · 2015-03-27T00:07:28.000Z

You could first try a repair of Avast in Control Panel > Programs and Features > double/click Avast and try “Repair”. Be sure and reboot after.

If this doesn’t work then a “clean install” would be the next thing to try.

lakrsrool · 2015-03-27T00:22:37.000Z

If the repair doesn’t work here are two methods for a “clean install” posted previously on the board by these respective posters:

Alikhan post:4:

If the repair doesn’t work, the clean install is the only option.

You need to perform a clean install:

Note: It’s important you used the stub online installer from the one I linked… NOT the offline one.

Note: You need to be ONLINE during this install (online installer works in all cases whereas offline sometimes doesn’t)

1.Download your version of avast! and the avastclear tool:

Avast Free Antivirus
Avast Pro Antivirus
Avast Internet Security
Avast Premier

Download Avast Clear Tool

Uninstall Avast by control panel [If you don’t have Avast in control Panel go to #3]

Uninstall in safe mode using Avastclear. [Running Avastclear is normal mode will give a prompt to go into Safe Mode]
Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle… if so, uninstall it and reboot.

Install the version you downloaded.

Reboot.

Free: If you have the Free version, register the product for free for a year from the avast! UI.
Paid: If you have a paid license, insert the license key/activation code after the reboot at stage 6.

If you have any questions, please don’t hesitate to ask. It’s better to ask than make a mistake and start over again with the process.

or

If you have CCleaner you could alternatively try, LINK: Topic issue that a clean install resolved

system · 2015-03-27T09:46:42.000Z

(Avast in Control Panel > Programs and Features > double/click Avast and try “Repair”). Thank you for your message
Sorry for this candid question

I do not know how to locate the “Control panel” that you mention.
is it a part of Windows ? or of Avast window ?

Please note that my OS is Windows 7 French

system · 2015-03-29T01:53:08.000Z

Hello Lakrsrool
Solution n°1 (" repair") did not work
but
Solution n°2 ( "clean de-install + re-install version 2015.10.2.2215) solved the issue !!
Your procedure was quite clear.
Thank you a lot
François

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