Outlook crash issue

[DavidR]

@rocksteady post:20

@hectic-mmv post:1

Update:

29. 12. 2017 12:30 CET fix via uupdate channel has been released.

Fix is applied to all users automatically during 12h, during update process or during fresh installation.

I am a bit confused by hectic’s words as he says fix has been released that can be implemented via update or fresh install, then offers previous version as temprary fix. Does that mean if update fix doesn’t work, then the ultimate backup is to remove and install 17.8?

There is nothing I can see in what you have quoted that suggests offering a previous version.

He has given a Date Time Group of the release to the update channel. The fix being released within the regular 12 hour program update check.

At least that is my understanding of what you quoted. Whilst something would appear to be confused by the transcription into English.

EDIT: Fixed incorrect formatting of quoted text.

[rocksteady]

@bob3160 post:18

@TheOwner post:17

I only noticed new AsOutExt.dll, so this is that fix? Avast still not scan attached files in Outlook 2010. “Scan attachment when attaching” enabled.

I suggest you start your own topic since that’s not related to the problem addressed in this thread.

Hi Bob,
I believe AsOutExt.dll is relevant to this thread. It appears listed as Avast Add-On when Outlook starts up and also shows in list of Outlook Add-on’s, whether or not it is enabled or disabled.
I have looked at Avast files on both my machines. It appears that AsOutExt.dll is more recent date (29/12/17) than other files from 17.9 update. So somehow that has been applied somehow on both my machines, although I have not done a program update on my Win10 machine only on my XP machine. Neither are set to automatically update. The version of Avast that I now have is same as mentioned in my earlier post today.
Anyhow, net result is Outlook runs with Avast Add-On listed as enabled on both machines. So I’m am happy about that. But less happy about seemingly no change to Avast version or build numbers.
Also bit unclear if this is the real fix or just a temporary fix. Are we still expecting another update for this next week regardless?
Ed

[bob3160]

Only Avast can answer those questions. I’m a product user just like you.
I don’t even use Outlook. Perfectly happy with Gmail.

[btrotter]

I too have this Outlook crash problem. I find it very problematic that after requesting support on 3 occasions that i have had confirmation that my request has left me but then complete silence from Avast! And then i read answers on this blog that say no-one has reported a problem - read your mail!!!
When can i get my outlook working properly again please?

[MartinZ]

@btrotter post:24

I too have this Outlook crash problem. I find it very problematic that after requesting support on 3 occasions that i have had confirmation that my request has left me but then complete silence from Avast! And then i read answers on this blog that say no-one has reported a problem - read your mail!!!
When can i get my outlook working properly again please?

Please restart yuur PC, the fix will be applied.

[hectic-mmv]

@rocksteady post:22

@bob3160 post:18

@TheOwner post:17

I only noticed new AsOutExt.dll, so this is that fix? Avast still not scan attached files in Outlook 2010. “Scan attachment when attaching” enabled.

I suggest you start your own topic since that’s not related to the problem addressed in this thread.

Hi Bob,
I believe AsOutExt.dll is relevant to this thread. It appears listed as Avast Add-On when Outlook starts up and also shows in list of Outlook Add-on’s, whether or not it is enabled or disabled.
I have looked at Avast files on both my machines. It appears that AsOutExt.dll is more recent date (29/12/17) than other files from 17.9 update. So somehow that has been applied somehow on both my machines, although I have not done a program update on my Win10 machine only on my XP machine. Neither are set to automatically update. The version of Avast that I now have is same as mentioned in my earlier post today.
Anyhow, net result is Outlook runs with Avast Add-On listed as enabled on both machines. So I’m am happy about that. But less happy about seemingly no change to Avast version or build numbers.
Also bit unclear if this is the real fix or just a temporary fix. Are we still expecting another update for this next week regardless?
Ed

Hi Ed,

yes, the change was in file - AsOutExt.dll. Because it was very small isolated change we updated this via micro update channel without major version change.
This is a real fix. It is already merged into next major update version.

[system]

17.9.2322 is still not working with my version of Outlook 2016. I have to disable shields to send / receive emails.

[bob3160]

Have you tried rebooting???

[system]

Many Times…

[system]

@hectic-mmv post:26

@rocksteady post:22

@bob3160 post:18

@TheOwner post:17

I only noticed new AsOutExt.dll, so this is that fix? Avast still not scan attached files in Outlook 2010. “Scan attachment when attaching” enabled.

I suggest you start your own topic since that’s not related to the problem addressed in this thread.

Hi Bob,
I believe AsOutExt.dll is relevant to this thread. It appears listed as Avast Add-On when Outlook starts up and also shows in list of Outlook Add-on’s, whether or not it is enabled or disabled.
I have looked at Avast files on both my machines. It appears that AsOutExt.dll is more recent date (29/12/17) than other files from 17.9 update. So somehow that has been applied somehow on both my machines, although I have not done a program update on my Win10 machine only on my XP machine. Neither are set to automatically update. The version of Avast that I now have is same as mentioned in my earlier post today.
Anyhow, net result is Outlook runs with Avast Add-On listed as enabled on both machines. So I’m am happy about that. But less happy about seemingly no change to Avast version or build numbers.
Also bit unclear if this is the real fix or just a temporary fix. Are we still expecting another update for this next week regardless?
Ed

Hi Ed,

yes, the change was in file - AsOutExt.dll. Because it was very small isolated change we updated this via micro update channel without major version change.
This is a real fix. It is already merged into next major update version.

Still not working for me. When i go into Avast settings the Program version shows as 17.9.2322 build 17.9.3671.0 dated 21/12/17. If i try to update manually, it reports back that I have the latest version installed. I have tried re-booting several times and no change. My version of AsOutExt.dll is dated 22/12/17.
Still causing Outlook to crash… Any ideas please

[rocksteady]

@hectic. Thanks for explaining how you achieved the sneaky update and that it is a “real fix”.

@Mickskull. I don’t know which Windows version you are running. Have you tried doing Repair of Avast or failing that a reinstall of Avast. Repair of Avast worked for me on one of my machines.

If all else fails see links to previous 17.8 offline version that were posted by hectic at the top of this thread.

Ed

[system]

@rocksteady post:31

@hectic. Thanks for explaining how you achieved the sneaky update and that it is a “real fix”.

@Mickskull. I don’t know which Windows version you are running. Have you tried doing Repair of Avast or failing that a reinstall of Avast. Repair of Avast worked for me on one of my machines.

If all else fails see links to previous 17.8 offline version that were posted by hectic at the top of this thread.

Ed

Thanks rocksteady, the repair option worked for me. The Program and Build No’s remain the same, but the AsOutExt.dll file now has a date of 02/01/18. Outlook now works as it should with no crashes. PS, Windows 10 pro 64 bit for reference with Outlook 2016.

[system]

Where is the repair option?

[DavidR]

@pat.fleck post:33

Where is the repair option?

Control Panel > Programs & Features > Avast Antivirus > Change > Repair.

[system]

@DavidR. Thanks for the suggestion but it didn’t work for me. I guess I’ll have to keep disabling shields whilst I check my email…

[bob3160]

@pat.fleck post:35

@DavidR. Thanks for the suggestion but it didn’t work for me. I guess I’ll have to keep disabling shields whilst I check my email…

If Repair doesn’t fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf

[system]

@pat.fleck post:35

@DavidR. Thanks for the suggestion but it didn’t work for me. I guess I’ll have to keep disabling shields whilst I check my email…

For me, exactly the same(W10 Outlook 2016)

[DavidR]

@pat.fleck post:35

@DavidR. Thanks for the suggestion but it didn’t work for me. I guess I’ll have to keep disabling shields whilst I check my email…

You’re welcome - if after trying the clean reinstall the issue is still there - are you actually getting any errors displayed to the screen ?
If so please post a screenshot of the error window.

[DavidR]

@bbignon post:37

@pat.fleck post:35

@DavidR. Thanks for the suggestion but it didn’t work for me. I guess I’ll have to keep disabling shields whilst I check my email…

For me, exactly the same(W10 Outlook 2016)

Have you followed the posts from MartinZ and hectic-mmv (avast team members) above as a fix has been released for this. You may need to try the clean reinstall suggested by bob3160

Unfortunately not something I can check as I don’t use MS Outlook.

[system]

I’ve decided to wait for the official fix as I can easily disable the shields for a minute whilst I collect my emails. I’ve attached the error messages for btconnect.com and Gmail.com. My internet emails (I.e. from website contact pages), are still coming through. Very strange.