Outlook/Exchange Provider Causes OL2k3 Crash EVERY TIME In Less Than 10 Minutes!

This is getting to be REALLY annoying. I’ve had to disable the Outlook/Exchange provider because it is causing Outlook to crash EVERY ten minutes or within that interval.

It happens when I:

  1. Create an email
  2. Send an email
  3. Delete an email (with the Reading Pane on)

I’m not sure if #3 depends on the Reading Pane or not… I got tired of testing endlessly.

Anyway, is there a patch for this? It’s truly annoying to have to watch outlook reboot about 20 times an hour.

Outlook Add-ins:

  1. avast!
  2. Franklin Covey Plan Plus 3.0
  3. MSN Desktop Search Toolbar

What is the crash message? If there’s the “Send to Microsoft” dialog, did you do it? (send)

There’s no specific error message, and the newer “Send to Microsoft” message comes up every time. Yes, I constantly send it to Microsoft, and I’ve even filled out the subsequent survey twice.

If this continues I think I’m going to stop using this product…

It’s caused by the MSN Search. Uninstalling it will solve the problem…

We’re currently looking into this, but unfortunately, it’s really crashing inside the MSN Search code… :-\

Thanks for the pointer. I didn’t want to uninstall MSN DS as it predated avast! and I need it… instead, I tried simply turning off the search when I’ve got Outlook open. Everything decides to work then, and whenever I’ve got to do a search I have to either exit OR NOT USE Outlook while I’m searching.

go figure.

Anyway, it would be great if you guys could figure out the issue.

If I get too tired of it… :frowning:

Hi, do you think you could try the new version of MSN Desktop Search that has been just released? Does it solve the problem?

Thanks
Vlk

I’ll give it a try in a few minutes… I’ll report back before 12:00 PM GMT-5 today.

Thank you. As a matter of fact we are now able to simulate the problem as well (on one of our test machines) so we’re testing it in parallel.

Thanks again
Vlk

Vik,

Please forgive my delay; got swamped in the morning and had deadlines looming after that.

Unfortunately, installing the newer version (from scratch; had to uninstall the old version) didn’t work on my end. It still simply kills Outlook (2k3) apparently when the Indexer tries to get into my emails.

I am having the same problem. It did not occur until I upgraded to the latest version of the MSN Toolbar with tabbed browsing. It is really a pain. I would go back to the older version of the Toolbar, but it does not appear to be available.

I guess that I have no choice but to uninstall the MSN Toolbar until the problem is fixed. The other indexing toolbars do not index the My Documents folder because I am using folder redirection to store the files on my server.

I absolutely cannot do without anti-virus software so I guess the Toolbar goes for now. I really hate that. I use it scores of times every day.

Lee

Hi,

sorry for the troubles. We’re working with the guys at Microsoft to find a solution to this problem. So far it seems to be their fault (according to our preliminary analysis…).

Thanks :slight_smile:
Vlk

I am sure that it is Microsoft’s problem. I never had a single problem until the tabbed version of the search bar was released.

Lee

tried also localized “windows search” ( italian)
Still same error!
This error has been introduced with April release of MSN.

in the meantime Copernic goes well

Hi Guys, any news on this…?

Thanks for your time ;O)

Hello, what is the progress please?

It seems as it is not a general problem, as there are AV programs unaffected, like Norton AV. I haven’t tested other, though.

Can’t you Alwil guys advise? :wink:

This seems to be being ignored now by Avast support, yet the problem is still happening. I have the latest version of MSN Toolbar, have disabled the Outlook on-access protection, and still Outlook crashes.

Please can someone at Avast update this thread, or I’m off to install AVG instead.

I felt the same way before… but then I paid REAL close attention to the resources that MSN Toolbar/Desktop requires. It is a HOG. I’ve got 1GB of RAM on this machine and it will take anywhere from 80 - 250 MB depending on what it is doing IN THE BACKGROUND. Indexing just brings my machine to a halt. I really did like the way that it offers profiles for any authorized user to use, and the fact that it was integrated SO tightly with the OS, but when it came down to it MSN just had to go.

I hate to say it because I really wanted the whole MS suite, but try Google Desktop (v1! I haven’t tried v2) instead. It WILL take while to build the index (it’s best if you install it during the day and then go to work or at night and then go to bed). With the plugins that are now available you can index just about as many filetypes as with MSN’s product.

The instant I dumped MSN Desktop Search I reinstalled avast!..
And Google Desktop Search hasn’t caused my computer to crash yet…

We have been constantly bugging Microsoft to fix their bogus code. It’s now evident that it’s a bug in MSN Desktop Search, not Avast.

We haven’t gotten any serious attention from their part though. What else can we do? :-\ :frowning:

A feasible workaround is to disable the avast “Outlook/Exchange” provider (or even uninstall it) and leave the mail to be scanned by the generic “Internet Mail” provider instead, at the transport level.

Thanks
Vlk

Just to note. Not a problem with MSN Desktop Search and avast on Window XP. :slight_smile:

There is, but only if using Outlook.