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The Magic Wand has arrived !!! ;D
Emma,
I think I have the answer, and specific instructions on a workaround. It does not have anything to do with ZA or Avast.
Follow the instructions here step by step or ask me for clarification. It will take care of your intermitent problem.
http://support.microsoft.com/default.aspx?scid=kb;en-us;q191687
Hope so… :