emma,
Firstly, Technical and I are not “bots” which is simply a remote answering process which answers requests and sends “welcome messages”. It is not a real person. It is similar to the auto answer feature of some email clients or even the “when away from computer” message that some IMs send such as AOL IM and MSN Messenger.
The person who commented harsly was out of line and not worthy of your input.
Let’s move on to try and sort out your post>
Some misc. info. Keep in mind that OE is “bundled” with IE which means that it is directly affected by how IE runs and its’ settings. OE and IE are a “package” deal with most OEM (Original Equipment Manufacturer) installations. That is why I recommended trying to repair IE.
Suggestion 1: Repair MS Internet Explorer/Tools
When I went to repair, a message said "Explorer cannot be repaired due to the following error: File SCRRUN.DLL is missing.
You can download a copy of the dll file from this link. It should also provide installation instructions:
[url=http://www.liutilities.com/products/wintaskspro/dlllibrary]http://www.liutilities.com/products/wintaskspro/dlllibrary [/url]
Also, one of the links wawaDave provided discusses Repair of IE.
This message then appeared: "The most recent version of all items are already installed.
What this means is that when you selected Typical, the install program looked to see what files needed to be installed, but they were already there.
I think you needed to click on Custom install.....however, we can get to that later if we need to do so.
"The download location information is damaged. Please clear your Internet Browser Caches and retry Setup"
The Installer program is trying to tell you that where it needs to put "new files" is damaged. The "cache" stores information and apparently, one or more files there are corrupted and thus the Installer will not allow the file transfer.
I didn't know what an internet browser cache was but tried a Disk Clean up. I went back through the whole procedure but got the same messages.
Once you receive an error message, doing the same thing over will not help. Disk Clean applies to the hard disk in the computer and usaull (depending on how you set it) will remove old temporarly files, cookies and unneeded files, and some invalid registry entries. It will not however....clean the cache.
The cache area optimizes the speed at internet by recovering for example a previous visited site by the disk instead of downloading all files again. In clearing the cache, all temporary files, cookies and history must be cleaned. You need to check how you have Disk Clean setup to see actually what it is removing.
Suggestion 2: create an Smtp.log file I went to OE/Tools/Options BUT I could find no "Logging Options"
You may need to check the Maintenance tab. You should see something about it on the bottom.
So I am making progress although it took me all day to do the above.(between games of Yahoo bridge)
Yes, you mostly certainly are doing well. It takes time for you to understand our instructions, as well as we....who need to discover your level of understanding.
PS: When I add **** to a post, it means that I need to do some more research but did not want to hold up the entire post. It also protects me from accidentally deleting the answer before I get to actual post it.
Techie